GBS Reader

Intro to the GBS Reader

The main goal of organizations by setting up shared services or outsourcing activities is to improve service delivery and reduce costs of their businesses. To increase efficiency organizations can take one step further with implementing global business services (GBS), providing integration of governance, locations, and business practices to all shared services and outsourcing activities across the enterprise. Deloitte Consulting LLP specialists in shared services, outsourcing, technology, and organization based on years of research and experience have prepared an in depth-guide in to GBS.

The study contains three main chapter:

1. “GBS Operations - Aligning with the Bigger Picture”: Introduces the evolution of GBS and the principles that make GBS organizations successful
2. “Next-generation GBS capabilities - Capturing the full value” : Gives an insight into the latest trends and developments in this fast-changing area.
3. “GBS as a business within a business - Instilling a commercial mindset”: Introduces opportunities to learn from the external marketplace to operate GBS more like a commercial enterprise.

The study can help your organization fundamentally change how you think about and manage shared services and outsourcing. Those that get it right can achieve performance improvements.