Article
Transforming e-learning experience
Helping to create a completely new e-learning experience by providing a neuroscientific e-learning development framework
The client was interested in improving the quality and learning experience of its e-learnings. The Deloitte Neuroscience Institute applied neuroscientific technologies to evaluate the e-learning’s ability to keep users’ engaged and transfer knowledge efficiently.
The business issue of our client
The client, a globally active FMCG company, substituted an increasing number of live instructor-led trainings by e-learnings in order to reduce costs for training. E-learnings need to be standardized to ensure that employees across the globe have the same level of knowledge. However, e-learning efficiency was lower compared to classroom trainings and learning success could not be ensured.
Our delivered value
The Deloitte Neuroscience Institute increased overall content appeal based on users’ emotional response throughout the e-learning. In addition, frustration level was reduced by adjusting content and structure of the learning. E-learnings’ navigation was optimized based on insights regarding typical navigation habits.
Our approach
Selected participants were equipped with Deloitte Neuroscience Institute equipment while they were using the e-learing in order to understand their implicit perception and to assess levels of engagement as well as knowledge processing. The setting was chosen to match real-life situations of employees with different levels of experience. Afterwards the Deloitte Neuroscience Institute findings were compiled in a framework for e-learning development. The analysis identified levers to design an engaging and positive e-learning experience. Guidelines for content placement and information density were provided to ensure effective and time-efficient knowledge absorption.
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