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Future of Retail-Tech Emerging Landscape in Israel
The New Retail-Tech Landscape
The retail industry is experiencing rapid disruption caused by new technologies and changing customer expectations. The purpose of this map is solution focused – to understand how to cope with the sector's major shifts and to provide key players with the tools to thrive throughout their transformation.
01 | Granular Action
Gain insights on individual customers in order to personalize products, offerings and services. Make the landing page to your e-commerce site for each customer, offer different deals depending on personal preferences, or build a loyalty program fit to an individual’s needs.
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02 | Mass Moves
Use data to understand the big picture. Make decisions regarding product mix, merchandising, pricing and more using market, customer, store, and site data.
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03 | Finders
Help customers find what they are looking for with advanced search and enhanced browsing tools.
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04 | Keepers
Use data to understand the big picture. Make decisions regarding product mix, merchandising, pricing and more using market, customer, store, and site data.
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05 | Safe & Secure
Avoid risk and protect customers’ privacy with secure payment tools. Some online retailers and buyers do not consider the online checkout channel equally as safe as a traditional in-store payment method.
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06 | Quick & Convenient
Remove the pain of paying with fast and flexible options at checkout online and in-store. As e-commerce becomes increasingly global and higher value items are being sold online, transaction options need to adapt.
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07 | Warehouse & Wheels
Remove barriers to purchase by providing the product information that customers need to make their purchase decisions. Turning a click or a visit into a sale relies on building consumer trust and confidence in the purchase.
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08 | In-Store Operation
Use data to understand the big picture. Make decisions regarding product mix, merchandising, pricing and more using market, customer, store, and site data.
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The retail sector is now experiencing disruption caused by new types of channels, technologies, consumer expectations, and other market forces. The threat is all-the-more felt as retail is an industry with traditionally low margin. Retailers that are unable to anticipate and adapt to shifting trends will be left behind.
Author:
Rani Argov
Co-Leader,
Deloitte Digital IL
Retail Sector Leader
Rargov@deloitte.co.il
Amit harel
Services to MNCs
Co-Leader,
Deloitte Catalyst, Tel-Aviv
Aharel@deloitte.co.il
Kayla Adams
Senior Consultant,
Deloitte Digital IL
Kayladams@deloitte.co.il
Ariel Cohen
Retail & E-Commerce,
Domain Manager,
Deloitte Catalyst, Tel-Aviv
Arcohen@deloitte.co.il
Contributors:
Dov Yarkoni
CEO Nielsen Innovate
dov@nif.vc
Yann Assouline
Senior Account Executive
Retail Israel, Salesforce
yassouline@salesforce.com
The authors would like to thank:
Arielle Markowitz, Candice Frischer, Uzi Cohen and Or Elmaliah for their support and assistance in preparing this report.