ITIL consulting services

Information Technology Infrastructure Library

IT managers deal with the management of professionals and managers of various fields every day, as well as the need to focus on business priorities and integrate the business context into their work. To create a strategic advantage, IT service management needs to be efficient, both in terms of capabilities and resources. ITIL (Information Technology Infrastructure Library) plays a crucial role here.

Global Benchmark | One Stop Shop | ITIL Experts

Our added value

Deloitte ITIL has experts who understand your industry and have direct access to the firm's global knowledge and expertise. ITIL consulting can help you manage your service efficiently while focusing on the technical side of the challenges.

Global Benchmark | One Stop Shop | ITIL Experts

ITIL 4: A methodological revolution for IT service management

A new version of the IT Infrastructure Library (ITIL) was published four years ago. A methodological revolution has taken place in the world of software and information systems with the release of the new version. As a result, ITIL 4 offers practices in service management, general management, and technical management that speak the language of customer value and adopt Agile and DevOps principles and methodologies. This article will briefly review ITIL 4's main innovations.