AI + DPI: Artificial Intelligence – The Next Frontier in Digital Public Infrastructure

The potential of Digital Public Infrastructure (DPI) to transform public service delivery has never been clearer. At Deloitte, we are committed to demystifying DPI and ensuring that its insights and applications are accessible to all. Building on our DPI playbook for nations, which provides a comprehensive framework for nations to understand, assess, and implement DPI effectively, we are pleased to present our latest Point of View, titled "AI + DPI: Artificial Intelligence – The Next Frontier in Digital Public Infrastructure."

This Point of View examines AI’s ability for the following:

1. Optimising DPI by processing vast amounts of data at lightning speed, enabling governments to make real-time, data-driven decisions. It helps anticipate citizen needs, detect inefficiencies, and continuously learn for improved services.
2. Overcoming language barriers and automating content, AI enables DPI to serve a diverse, multilingual population. Technologies like Natural Language Processing (NLP) provide inclusive public services, particularly in health, education, and justice.
3. Allowing for tailored public service delivery, such as real-time healthcare solutions, adaptive learning platforms, and personalised legal aid. Through machine learning, systems continuously adapt to user needs, enhancing citizen satisfaction.
4. Empowering governments to be proactive, anticipating risks such as healthcare outbreaks or infrastructure stress points, ensuring timely interventions and mitigating potential harm.

Our objective with this Point of View includes examining the future of AI-integrated DPI, evaluating associated risks, stimulating innovative applications within the public sector, and facilitating discussions on the roles of various stakeholders in driving this innovation forward.

We invite all stakeholders dedicated to revolutionising public service delivery to engage with us as we embark on this essential exploration of AI-powered Digital Public Infrastructure.