Streamlining CX operations with Cognitive Automation

The Cognitive Automation solution streamlines customer experience (CX) by seamlessly integrating into existing CX infrastructure. It enables the rapid development, testing, and expansion of cognitive automation across diverse channels, utilising flexible technology integration and APIs. This personalised solution ensures swift and accurate responses across various communication channels, such as voice, text, chat, and social media, in over 14 local languages like Hindi, Tamil, Telugu, and Kannada. This multi-channel capability significantly enhances customer engagement and retention. By harnessing AI and NLP, the solution analyses queries to deliver relevant and precise responses, not only improving customer experience but also reducing operational costs through the automation of routine tasks.