Application Managed Services

Managed Services Advisory

The selection of the best-fit managed service model and vendor is critical to delivering the level of service and improvement in the provision of IT services that our clients require. Our Managed Service Advisory function supports our clients select the optimum managed service model and successfully transition to the target state. Our advisory services helps our clients to:

• Fully understand their IT service requirements 
• Source the best-fit vendor
• Transfer risk to the vendor 
• Capture, guarantee & accelerate savings
• Transfer to a  variable cost structure 
• Upgrade & refocus skills
• Fix operational service problems

Infrastructure Management Services

Deloitte’s Infrastructure Management Services provide and support cloud-based infrastructures, including data centres, public and private clouds, security, and integration. 

Our offerings encompass:

• Enterprise Infrastructure
• Environment management service desks
• Incident management
• Problem management
• Cloud application hosting services
• Virtual Data Centre provision
• Storage solutions
• Public Cloud hosting Private Cloud hosting
• Managed user identity & access services
• Managed enterprise security services
• Network performance monitoring and management
• Security solutions
• Mobile Platform provision
• Integration services

Application Management Services

Deloitte’s Application Managed Services (AMS) manage, enhance, and maintain an organization’s custom or packaged software. Deloitte provides full life cycle AMS, spanning the entire continuum from up-front advisory services through application optimization and innovation. 

Our services encompass:

• Bespoke application platform services 
• Package application platform services (Oracle, SAP, Applications, Xuber, Misys)
• Service desk
• Incident management
• Problem management
• Development management
• Change management
• Release management 
• Minor enhancements and customizations
• Report development
• User training
• Systems administration • Database administration
• Application and user security management
• Interface management
• Application/Batch monitoring

Managed Testing Services

Testing is where IT and business meet. As businesses continue to grow, it becomes ever more essential — and ever more challenging — to have business applications support multiple business units with sufficient maturity and robustness. Centralized testing services are helping many organizations achieve this goal while controlling business risks.

Deloitte provides a range of testing services encompassing:

• Test strategy & planning
• Test execution
• Test support (infrastructure)
• Test process management

Deloitte Testing services can be offered in the cloud, providing the necessary infrastructure for service delivery with the flexibility to adapt to each project’s life cycle.