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Services

Digital Customer

Being accountable for growth while simultaneously elevating your capabilities can be a daunting task. We can help. From content supply chain management and digital production, to fully connected eCRM platforms that cross-sell and upsell, we have the competencies and capabilities to boost automation and efficiency—helping you transform your business to be human-first.

It’s a digital world, and it’s where you’ll find your customers. It’s also a crowded space, where businesses compete 24/7 for the attention of consumers. Deloitte Malta can help you raise your game and turn your sales and service operations into digitally powered engines of growth.

One way to drive customer relationships and help boost results is by leveraging our Salesforce solutions team which brings state-of-the-art knowledge to every engagement. We also leverage alliances with market leaders like Microsoft, Oracle, and SAP.

Our teams work with you to imagine, deliver, and run the capabilities needed for cutting-edge, digitally enabled sales and channel systems. They’ll help you formulate your go-to-market strategy, taking into account design incentives, sales effectiveness, and a 360-degree view of the customer. They’ll also harness the game-changing power of technologies such as robotic process automation and artificial intelligence.

With customers increasingly citing service as a key driver of loyalty to a brand, your business can’t sit still when it comes to delivering memorable service experiences. Deloitte Digital keeps you ahead of the game, helping you design and activate next-generation, digitally enabled customer service capabilities. We’ll work with you to combine the latest digital technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer care.

Are you reaching your digital customer?: Turn every interaction into an engine of growth

Explore additional resources

Beyond marketing: Experience reimagined

In the new world of marketing—personalised, contextualised, and dynamic—CMOs are partnering with their technology organisations to bring control of the human experience back in house, with a fresh arsenal of experience-focused marketing tools.

Millennials and beyond

Does a focus on millennials potentially masks the importance of other generations? Read what the research tells us.

Salesforce

With practitioners in more than 36 countries, Deloitte brings deep industry insight and proven customer solutions experience to help you reimagine how you connect and engage with customers.

Key contacts

Ludwig Micallef

Ludwig Micallef

Senior Manager

Ludwig is responsible for the project management of a number of projects for clients. He joined Deloitte Digital (formerly Alert Group) in 2007 as a software developer and was promoted to Project Mana... More

Claudine Cassar

Claudine Cassar

Consulting Leader

Claudine joined Deloitte in 2015 as part of the acquisition of the Alert Group - a leading player in the Maltese ICT sector, offering solutions to clients’ eBusiness requirements. The acquisition brou... More