Reimagining the travel experience


2018 Travel and Hospitality Industry Outlook

Reimagining the travel experience

Emerging technology, shifting business models and evolving distribution strategies are reshaping the travel journey—from how consumers research and book their trips, to how they experience them.

In this year’s Deloitte Travel and Hospitality Industry Outlook, we take an in-depth look at these drivers of change (and many more), and how they will impact the industry in 2018.

Learn more about what 2018 holds for airlines, hotels, restaurants, and other players in the travel industry:

  • Hospitality: while strong post-recession gains appear to be cooling off, the hotel sector is projected to sustain strong 5–6% growth throughout 2018, setting up the industry to hit a record-breaking $170 billion in gross bookings.
  • Airlines: a confluence of emerging technologies can unlock incredible solutions for airlines, specifically around pain points such as security checkpoints, baggage systems, route optimization, helping consumers navigate busy airports, and  mitigating the impact of weather delays and equipment failure.
  • Restaurants: the level of competition within the restaurant industry is unprecedented. Success in this environment requires brands to focus on a number of strategic imperatives that will define the industry in 2018 and beyond.
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