Deloitte Insights


Mitsui O.S.K. Lines (MOL) is a leading provider of marine transport systems, headquartered in Japan. The organisation recognised that it needed to strengthen its governance structure for managing its information and communications technology (ICT) across its group of companies to achieve its ambition of becoming a global social infrastructure provider by 2035. MOL selected Deloitte SEA to help it find a solution.
Our engagement team devised a multi-phase project plan to enhance MOL’s ICT governance and help the organisation achieve better alignment between its IT functions and the wider business.
Since the project’s inception in August 2022, Deloitte and MOL have completed three project phases and achieved numerous milestones. These include designing a group-wide ICT governance structure, defining roles and responsibilities, creating a standard operating model, developing an ICT talent management scheme with KPIs and specifying functionalities for each ICT governance area.
Deloitte and MOL are now embarking on a fourth project phase that builds on previous milestones. This will focus on preparing and testing MOL’s new ICT policies and systems with its major companies in Japan, Southeast Asia and Oceania. Our engagement team is setting up an ICT governance office to oversee areas including ICT strategy and budget, as well as manage data, applications, infrastructure and cybersecurity risks.
‘A robust ICT governance approach must align IT and business priorities. Leveraging our track record and expertise, we support clients in designing every step of such an approach, from governance design to digital solution implementation. That way, organisations can ensure IT evolves with business needs and delivers sustained value,’ said Takeshi Kimoto, Technology & Transformation Partner, Deloitte SEA.


When leading Thailand-based telecommunications provider Advanced Info Service Public Company Limited (AIS) decided to modernise its enterprise resource planning (ERP) application system, it turned to Deloitte SEA for support.
AIS wanted to implement the cutting-edge SAP S/4HANA ERP application suite to replace its legacy systems while also moving to cloud technology for greater efficiency. It wanted our help to ensure that the move would be seamless and disruption-free.
Our engagement with AIS began in November 2023. When completed, the SAP S/4HANA implementation will combine the ERP systems of AIS group and its subsidiaries CS LOXINFO Public Company Limited (CSL) and Teleinfo Media Public Company Limited (TMC) into one integrated platform.
Our team is supporting AIS in integrating core financial accounting and controlling modules into the new platform, along with merchandising and retail modules. We have adopted a ‘fit-to-standard’ planning approach to create an optimal solution for AIS and SAP’s Clean Core concept to future-proof the implementation. At the same time, we are introducing business improvements across the AIS group to enhance its business agility and efficiency.
Looking ahead, we will introduce a franchising model so AIS can centralise its master data management and merchandising systems. In addition, the project aims to reduce operational costs by increasing inventory visibility and transparency across AIS’ distribution centres, web stores and physical stores.
Deloitte SEA’s strong relationship with AIS and the SAP team competency were significant factors in this award. It underscores Deloitte’s position as a leading SAP implementer across Southeast Asia, including the telecommunications sector.