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Consumer Business Publications
Consumer data under attack: The growing threat of cyber crime
The latest Deloitte Consumer Review found that consumers are becoming distrustful about corporate motives and practices around the collection and use of personal data. How can consumer businesses respond?
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Navigating the new digital divide: Global edition
A global summary of findings from nine countries on digital influence in retail
The Global edition of this report explores the digital preferences of consumers, especially how the use of digital devices impacts in-store shopping behavior. It is based on a survey of thousands of consumers in nine different worldwide markets.
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Building partnerships for sustainable agriculture and food security
As the US economy builds strength, consumer attitudes could shift dramatically–creating tremendous opportunities and risks. Businesses that get things right can use the economy’s momentum to propel themselves to new heights. Those that get things wrong–or move too slowly–could be left behind.
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Health & Wellness Progress Report 2016
Results of the most recent survey of Consumer Goods Forum member companies on the implementation of the resolutions and commitments supporting healthier consumers, employees, and communities around the world.
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Deloitte Football Money League 2016
Published just eight months after the end of the 2014/15 season, the Money League is the most contemporary and reliable analysis of the clubs’ relative financial performance.
Combined revenue for the top 20 Money League clubs rose 8% to €6.6 billion (£5 billion) in 2014/15, as the top three clubs passed the €500m revenue mark for the first time.
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Global Powers of Retailing 2016
This year's report focuses on the theme of "navigating the new digital divide," and considers the impact technology is having on in-store shopping and retail industry business strategies.
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The call to re-connect with consumers
As the US economy builds strength, consumer attitudes could shift dramatically–creating tremendous opportunities and risks. Businesses that get things right can use the economy’s momentum to propel themselves to new heights. Those that get things wrong–or move too slowly–could be left behind.
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How consumer goods companies are configuring their businesses to deliver exceptional performance
Consumer goods firms and retailers face a confluence of rapidly evolving technologies, demographic shifts, changing preferences, and economic uncertainty requiring them to change frequently and in fundamental ways. This report presents four themes that set Exceptional Winners apart from their peers.
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Understanding consumer shopping behavior
What makes retail consumers prefer one venue over another? How does increased access to information influence shopping and spending choices? Three Rs—research, recommendations, and returns—may hold the key to understanding consumers.
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The Deloitte Swiss Watch Industry Study 2015
For the first time since the Deloitte Swiss Watch Industry Study was launched in 2012, more watch executives are pessimistic about the outlook for the Swiss watch industry than those who are optimistic. Watchmakers are increasingly worried about the continued strength of the Franc and the weakening demand from countries such as China. Another concern is the growing competitive threat from smartwatches. Yet the future prospects are still promising, with the luxury segment leading the way.
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Deloitte's 2015 holiday survey
Deloitte’s 30th annual holiday survey polled 4,009 consumers across United States to explore their shopping and spending intentions for the 2015 holiday season. Good news for holiday retail! Personal income growth may be stubbornly flat, but consumers are enthusiastic about the upcoming shopping season. Our 30th annual consumer survey suggests what customers are looking for—and what retailers can do to engage them.
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Made-to-order: The rise of mass personalisation
The Deloitte Consumer Review
Mass personalisation is finally becoming a reality. 1 in 4 consumers are willing to pay more to receive a personalised product or service. Delivering personalised products and experiences can provide benefits for both the business and the consumer.
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The Retail Transformation
New technologies and new ways to connect with consumers are transforming the retail sector. To compete effectively, traditional retailers should reimagine how they create and capture value, thinking past omnichannel positioning to find the best uses for their assets.
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Global Powers of Luxury Goods
The second annual Global Powers of Luxury Goods report identifies the world’s top 100 largest luxury goods companies and analyzes them from multiple perspectives. It also looks at industry trends, M&A activity, and the conditions within the global economy.
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Navigating the new digital divide
Capitalizing on digital influence in retail
Retailers change their organizational structures to better respond to demanding digitally-empowered consumers. Three new CXO positions are becoming part of various retailers’ change management processes. These individuals help create the business agility required to stay ahead of the competition.
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Health & Wellness Progress Report 2015
The effort to address health and wellness on a global scale becomes more critical every day. Industry leaders work with each other and with external stakeholders to meet the challenges. This report presents an overview of the topic, key findings and industry activities, and recommended next steps.
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Backyards without fences: Carving out territory in the changing consumer products terrain
Shifts in channels and a more heterogeneous consumer base are weakening the traditional fences firms once maintained around sizeable consumer populations. Building new, more effective fences amid the complexity will require a different approach.
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New leaders for retail differentiation
Three CXO positions are enhancing business agility for retailers
Retailers change their organizational structures to better respond to demanding digitally-empowered consumers. Three new CXO positions are becoming part of various retailers’ change management processes. These individuals help create the business agility required to stay ahead of the competition.
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Retail execution
The new differentiator
Recent economic and technological disruptions are making it more challenging for retailers to execute on their strategic objectives. By being aware of the changes mandated by the new retail landscape and addressing common pitfalls, retailers can position themselves for execution success.
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The Deloitte Consumer Review: Digital Predictions 2015
What are the next digital trends set to disrupt the consumer market in 2015?
Consumer connectivity and device convergence continue to challenge and disrupt the consumer market. This rate of disruption is set to accelerate with the emergence of new digital technologies and digital platforms.
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Global Powers of Consumer Products 2015
The eighth annual Global Powers of Consumer Products report identifies the world’s 250 largest consumer products companies, and also looks at industry trends and M&A activity.
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Social? That’s for consumers
For travel companies, social media means business
As digital channels mature in scope and power, the industry needs to catch up. This paper by Deloitte and Facebook shows the findings from a survey commissioned by Facebook on how consumers view social media as it relates to leisure travel. It looks at how travel companies and consumers are currently engaging with digital channels today; how travel companies could improve the use of these tools; the key changes most companies still need to make; and most importantly how businesses can drive success by strengthening these capabilities.
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Deloitte Football Money League 2015
Welcome to the 18th edition of the Deloitte Football Money League in which we profile the highest earning clubs in the world’s most popular sport.
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Africa: A 21st Century View
In this report, Deloitte assesses how the African market has developed, how perceptions of Africa have changed, and how consumers are responding to a period of rapid economic growth making the case for seizing the opportunities within the continent.
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Global Powers of Retailing 2015
This year's report focuses on the theme of "embracing innovation," and considers some of the most important trends for the coming year as retailers cope with a rapidly changing marketplace.
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Deloitte Consumer Review
Digital Predictions 2014
Deloitte Consumer Review: Digital Predictions 2014 looks at four areas of digital technology that are expected to have a significant impact on the digital consumer market in 2014.
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Winning the race for guest loyalty
To turn customers into enthusiastic, even passionate brand devotees, there is a need to understand the patterns in how different travelers view and use rewards, and to use that insight to craft a program that stands above the ordinary and the expected.
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Delivering Superior Customer Experience in China
The Essential Ingredient to Building Customer Loyalty
Chinese customers are becoming increasingly demanding with respect to customer experience; however, consumer and retail companies are failing to keep pace with rising expectations. How can companies attract and keep the increasingly sophisticated Chinese consumer?
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The dawn of mobile influence
Discovering the value of mobile in Turkish retail
According to our research; smartphones currently influence 0.7% of annual retail store sales, translating to $0,8 billion in forecasted sales for 2012 in Turkey. The mobile influenced retail store sales are expected to grow to 14 – 17%, or to $30-35 billion by 2017.
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Global Powers of Consumer Products 2014
The 7th annual Global Powers of Consumer Products identifies the world’s 250 largest consumer products companies, as well as industry trends and M&A activity.
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Global Powers of Luxury Goods 2014
In the hands of the consumer
Deloitte Touche Tohmatsu Limited (DTTL) is pleased to present the 1st annual Global Powers of Luxury Goods. This report identifies the 75 largest luxury goods companies around the world, and examines the trends shaping the sector. It also looks at M&A deals and provides a global economic outlook.
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The path to 2020
Taking the long view of retail market entry
Many markets, particularly the BRICs, have received a great deal of attention from retailers looking to expand internationally. The question is, which markets might they consider in the short-term?
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Retail Globalization
Navigating the maze
Despite the many inherent problems and risks, postponing an international growth strategy is no longer a viable option. The bottom line is that the easy growth is over, and there is no going back.
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A Restoration in Hotel Loyalty
Developing a blueprint for reinventing loyalty programs
This survey of over 4,000 travelers provides surprising insights into hotel guests’ travel behaviors, attitudes, and engagement preferences.
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Regulatory Trends in the consumer goods industry
There has been an identifiable cascade in the regulatory and tax burden from harmful products, such as tobacco, to less harmful product categories such as food - and the pace is accelerating. Consumer products companies will need to make major changes in their level of regulatory awareness and engagement.
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