Boundary spanning leadership: Breaking down siloes in a hybrid world | Deloitte UK has been saved
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As organisations continue to grapple with hybrid working, one of the most common fears of today’s leaders, as evidenced by our research, is how they can develop, maintain, and grow their human network. While opportunities for traditional networking have fallen, how can leaders ensure innovation, performance and transformation outcomes do not suffer?
The research is clear; the erosion of organisational networks leads to feelings of isolation, less effective flows of knowledge and less innovation. Left unaddressed, this can have disastrous effects on organisations as innovation and transformation is key to remain relevant and competitive in today’s fast-moving environment.
The opportunity facing leaders is how to bridge knowledge flow within teams, across siloed functions, and with external partners. The work we do and knowledge we hold is embedded within human networks and connections. Whilst explicit knowledge is easy to distribute because it’s written down and accessible, tacit knowledge is the implicit knowledge that we acquire through personal experience and context. It is this knowledge that leaders fear their teams losing the most through hybrid working. To appreciate this phenomenon, it is important to understand how the flow of knowledge occurs within your organisation.
‘Strong ties’ exist when we are connected within densely knit networks such as our family, close friends, and the teams we are part of or lead at work. They often form among individuals who share similar cultural, demographic or attitudinal characteristics, and involve more frequent interactions. Strong ties just ‘click’, increasing social cohesion, emotional trust, and a resilient sense of togetherness.
Conversely, ‘weak ties' tend to form among individuals who share varied cultural, demographic, or attitudinal characteristics. They involve less frequent interactions and generally result in lower levels of emotional intensity and intimacy. Despite this, weak ties are often more diverse and so their importance should not be underestimated. Weak ties serve as a ‘bridging’ function to new knowledge and connections across subgroups. They open pathways to a rapid and effective exchange of knowledge not available within ‘close ties’. However hybrid teams risk spending exclusionary time with their ‘strong ties’, preventing them from exploiting new connections and diverse thinking.
Given the need to foster both strong and weak ties, ‘boundary spanning’ - the process of building or strengthening bridging ties - is an important practice to be developed and nurtured by leaders. ‘Boundary spanners’ are individuals within organisations who connect different networks or teams, enabling knowledge to be shared. They can communicate shared areas of interest and differences and encourage people to question the status quo.
Five ‘boundary spanning’ steps for leaders:
We suggest some steps leaders can take to start enhancing boundary spanning:
Leaders driving organisational transformation need to pay particular attention to boundary spanning given the need for feedback, alignment and connectedness during their transformation journeys. As well as role modelling behaviours, they may benefit from formally assigning boundary spanner roles across their own network to promote the flow of knowledge more widely.
With clear intentionality leaders, in collaboration with their teams, can redesign an environment which enables more expansive knowledge flow, and view traditional boundaries as important frontiers to be exploited together.
Leadership and Team Coach
Organisational Psychologist and Researcher
King's College London
Blog Series: Deloitte Leadership and King’s College London collaboration
Research into thriving in virtual and hybrid teams
Tim is a Partner in Deloitte’s Consulting Business and runs Deloitte’s Leadership Practice within Human Capital. Tim has extensive experience of working with Senior Leaders globally to help them to shape, navigate and inspire workforces around the transformation agenda. Tim has over 25 years of experience in all aspects of transformation with a real focus on advising on the human factors – enablers and derailers. Over the past five years Tim has developed his passion for working with leaders and is an accomplished facilitator and coach. Tim plays a lead role in delivering Deloitte’s C-Suite Transition Labs – where he works with newly appointed leaders to transition into their roles. While Tim primarily focuses on the Finance Services sector, where he is a member of the Insurance Leadership team, he also has the privilege of working across the Private and Publics sector to bring the best of the Leadership practice to these markets and clients.
Natalie joined the Experience Hub in November 2021. She started her career at Deloitte in 2011 within Global Employer Services (Tax). After 6.5 years she moved into the Marketing Delivery Team within Clients and Industries to support the firm's flagship marketing campaigns. In 2018, Natalie moved into the Executive and Board Programmes team to take up a full time position in Business Chemistry, Deloitte’s proprietary business behavioural preference tool. She led the client operations for Business Chemistry in the UK, working alongside the Chief Chemist for the UK and NSE. Natalie is passionate about teaming and relationship development, and has experience in designing and delivering projects to meet specific client challenges.
Tommy is a Consultant in the Human-centred transformation practice aligned to Transformation Leadership for the Financial Services sector. Prior to joining Deloitte-UK, Tommy worked as a people advisory consultant in South Africa for 2.5 years. Tommy is a registered Industrial/Organisational Psychologist with the HPCSA, where he has a passion for understanding and enhancing human behaviour at work.