Deloitte Public Sector Shared Services Forum 2019
Success at scale for governments
Scaling is key for any startup. Public sector firms seeking scale have few market indicators to drive scale, but they can improve their odds with strategies that use data analysis.
Delivering the digital city
Consumers today enjoy the convenience of digital service delivery that many private sector companies now put at their fingertips. So, most people want—and expect—the same level of service from government that they receive from online retailers. Failing to meet that expectation can increase the perception of poor government service. But while many city governments are becoming more digital, there often remains a gap between what citizens want and what they currently get.