People and purpose

Being people centred and purpose driven has never been more important to our firm

People and purpose

Jackie Henry, Managing Partner for People & Purpose

Being people centred and purpose driven has never been more important to our firm. It runs through everything we do, from ensuring our move to hybrid working is truly inclusive, to making responsible business choices. I want everyone at Deloitte to feel connected to our purpose through the ways we work with each other, how we deliver for our clients and our impact on society.

People centred, purpose driven

  • Our people are the heart of our firm.
  • They’re a driving force, with a common purpose – to make an impact that matters.
  • I want everyone at Deloitte to feel connected to our purpose through the ways we work with each other, how we deliver for our clients and our impact on society.
  • When we come together, we achieve amazing things.

Five Million Futures

  • We have a big shared impact priority in our firm – to help five million people get to where they want to be through access to education and employment by 2030.

    This year we impacted over 356,000 futures.

Our WorldClimate ambition

  • Our WorldClimate ambition includes a commitment to reach net zero emissions by 2030.
  • It’s a powerful example of a shared, purpose driven aim.
  • To support our WorldClimate goal we’re asking our people to make commitments - in their home lives and through their work.
  • When we achieve net zero emissions, we’ll do it together.


  • Being people centred means always considering our people’s wellbeing.
  • Our wellbeing affects how we work - independently; with our clients; with our colleagues.
  • Balancing life and work can be hard. It’s a big, big priority for me.
  • My hope for all of our people is that they prioritise wellbeing; and build it into their daily routine.
  • To help, our wellbeing app brings all of our wellbeing resources and initiatives together in one place


  • Focusing on our people means making sure everyone in Deloitte feels able to be their true self - and knows they belong.
  • Action we’re taking includes delivering our Black Action Plan commitments, support for women’s progression and championing 12 diversity networks across our firm.

A firm for the future

  • We’ve done some fantastic work to build a progressive culture at Deloitte.
  • Looking forward, I want us to take this further – creating a firm that’s fit for the future.
  • One thing setting us apart already is our decision to let our people choose where they need to be to do their best work.
  • The pandemic has shown that, when it comes to balancing our work and home life, one size definitely doesn’t fit all.
  • So we’re offering our people choice and trusting them to make decisions that work for them.
  • In this way, our future of work plans build on the agile working we’ve practised for many years - in ways we know will attract the very best new talent to our firm and enable us to keep offering the very best for our clients
  • It’s a big, positive people-centred change – so I’m really excited about the possibilities.

5 Million Futures

Our programme is having a positive impact on the communities in which we live and work by helping five million people access education, employment and opportunity by 2030.

But this has taken on a new importance, with the most disadvantaged being disproportionately affected by the pandemic. We’ve committed to donate 7,500 laptops to help close the digital divide experienced by some schoolchildren, and have given £8,000 to each of our 26 partner schools to expand digital learning, mental health support and food provision.

2,920 of our people have volunteered this year – and over 1,400 of us came together to volunteer virtually through our Futures Month initiative, tutoring pupils and providing employability advice to people who are out of work or at risk of redundancy.


As a firm for the future, we want to be part of the solution to one of the greatest challenges facing the planet – climate change. Our WorldClimate strategy launched last year and commits us to achieving net zero emissions by 2030.

In addition to helping clients implement sustainability initiatives we’re empowering our own people to be catalysts of change and help drive the transition to a low carbon economy.


Diversity and inclusion have always been at the heart of our firm. Everyone at Deloitte should feel able to be their true self, be heard and supported, and know they belong.

Accountability and transparency underpin our inclusion work. Our leadership is accountable for making progress towards ambitious goals, like having 40 percent female partners by 2030, and 12 percent ethnic minority and three percent black partners by 2025.

Our dedicated Black Action Plan, published in 2020, is delivering meaningful and sustainable change where it’s needed most.

Deloitte’s pay gap reporting is more detailed than ever, with our new Pay Report now providing data for Black and ethnicity pay gaps, along with statutory gender pay gap disclosures.

Future of Work

Our move to hybrid working is central to our role as a firm for the future.

We’re making sure it’s inclusive for all our people and accommodates how they want to work. This includes enabling teams to have open, honest and authentic conversations about how we deliver our best work for clients, while helping our people to manage their lives and wellbeing.

Ally networks

Over the past year, we've seen how important it is to educate ourselves and think about how we can help create a safer, fairer and more inclusive environment for everyone.

Our firm’s 12 diversity networks bring together people from different communities and those who want to be allies. This year, we launched a cross-network allyship toolkit to help everyone support our colleagues from minority groups.


In response to the challenges of COVID-19, we have encouraged our people to stay connected while working at home.

Our firmwide Wellbeing Movement has offered a weekly schedule of virtual events and activities, including a Buddy Network and the online Deloitte Coffee Club that pairs people with colleagues – approximately 11,000 matches were made in a year.

Our new ‘My Wellbeing’ site and mobile app brings together our resources and initiatives in one place and includes a free subscription to a mindfulness app for all our people.

Looking ahead: people centred, purpose driven

This year has been unlike any other, one that has made clear how people are at the heart of our business. Learning from what has worked well over the past year and continually reflecting on what we need to do better, we’ll be focused more than ever on building a firm where everyone can thrive and do their best work, that is truly inclusive and reflective of society and celebrates our connections to each other, our clients and society.