Services

Business Services

The business services market faces a complex environment - a continued trend towards outsourcing but with huge near term pressure on providers, especially from government - the key customer to many. Against this backdrop suppliers require a clear strategy, an effective bidding process, efficient operating models and robust management information.

How we can help

Our industry specialists from across Deloitte are helping our clients in the sector to:

  • Develop a clear market position based on a distinctive service, company culture and industry focus
  • Drive efficiency into contracts, transforming ways of working and managing margins
  • Improve management information for more informed decision making e.g. ‘cost-to-serve’
  • Leverage our insight into dealing with increasingly sophisticated clients - both government and private sector
  • Expand operating models across borders, leveraging our international presence; Middle-East and BRIC countries in particular

Business Process Outsourcing

Our Business Process Outsourcing (BPO) team incorporates specialists in the selection of, and implementation of BPO contracts, including programme management (contract mobilisation), strategy and insight into client buying requirements, financial modelling for PbR and contract profitability analytics. We would be delighted to discuss your opportunities and challenges and how we may be able to help. Read more.

Facilities Management

Deloitte is the leading firm of advisors to the Facilities Management sector and has a dedicated Facilities Management sector team that works with a range of businesses from small UK corporates to the largest firms with both UK and international presence. Through our long term trusted client relationships we have developed a deep sector expertise and understanding of the industry. We help our clients achieve their goals and answer those strategic questions by creating bespoke solutions that are specific to their situation. Read more.

Human Capital Services

Deloitte is the leading firm of advisors to the Human Capital Services and has a dedicated Human Capital sector team that works with a range of businesses from entrepreneurial privately-owned businesses to some of the largest listed firms. Through our trusted relationships we have developed a deep expertise and passion for the industry. Our thinking is insight-led, based on extensive experience and up-to-date research into the challenges faced by our clients. We help our clients to achieve their goals by defining bespoke solutions that are specific to their situation. Read more.

Logistics and Distribution

Deloitte is the leading firm of advisors to the Logistics & Distribution sector and has a dedicated Logistics & Distribution sector team. Read more.

Plant Hire

Deloitte is the leading firm of advisors to the Plant Hire sector across all its service lines and has a dedicated Plant Hire sector team that works with a range of businesses from small UK corporates to the largest firms with both UK and international presence. Through our long term trusted client relationships we have developed a deep sector expertise and understanding of the industry which enables us to help our clients understand their current challenges and how to address them as well as defining and delivering their future strategy. Read more.

Business Services Outlook 2015

Business Services Outlook 2015 examines current and anticipated trends likely to affect business services providers in 2015. Its aim is to inform strategic thinking in the sector and explain how the key issues for businesses will evolve over the next year.

Key Contacts

Byron Griffin

Byron Griffin

Partner

Byron is the Business and Professional Services practice leader and is responsible for co-ordinating our efforts in the industry for Deloitte. He has extensive experience of a wide range of corporate ... More

Jack Kelly

Jack Kelly

Partner

Jack leads Deloitte’s infrastructure services industry team, bringing together the best of the firm to advise clients across the sector, from waste companies to building contractors. As a senior Audit... More

Oliver Hemming

Oliver Hemming

Partner

Oliver is a Partner at Monitor Deloitte, leading the Business and Professional Services sector advising private equity and corporate clients. For his clients he undertakes strategy reviews developing ... More

Richard Williams

Richard Williams

Partner

Richard is a Senior Tax Partner with over 21 years of experience. He advises a range of UK and foreign listed groups on UK and International tax issues. This advice covers a wide range of matters incl... More