See how we can help bring the future of retail to your stores
How are we helping retailers drive sales?
Clienteling: Know your customers like the back of your screen
Enable your store associates to interact with customers in-store, at home, on the phone, or screen to screen. Transform the customer experience with meaningful and personalised interactions. Get a deeper understanding of your customers, build relationships and increase sales fast.
The Power of Clienteling Software
KIT’s Clienteling Software features provide store associates with the right data and tools to upscale customer experiences to the next-level and keep them coming back for more, resulting in higher retention and customer lifetime value
Assisted Selling: Ready, Set, Grow.
Intuitive and easy to use, with endless aisle, real-time views stock and so much more. Enable your store associates to advise, recommend and upsell products from anywhere, anytime, and no matter how the customer wishes to shop.
Assisted Selling. Supercharge your store associates.
KIT’s Assisted Selling features place all the relevant product and stock details your store associates need in the palm of their hands, empowering them to be product experts and improve convenience for the customer. Direct results are higher conversion rates and increased basket size.
Digital Store Operations: Making a winning sales team.
Built for efficiency, productivity, and collaboration on the shop floor. From visualising KPIs to confirming appointments and completing store tasks, KIT is easily adopted by store associates around the world and is key to enabling greater store performance.
Integration + customisation: Play nice with others.
Whatever your retail strategy and systems, KIT plugs in and gets to work right out of the box. Designed to integrate with and surface data from a range of back-end systems and technology.
Cutting edge in-store technology.
From video calling to image recognition, from Click & Collect to data intelligence KIT stays at the cutting edge of technology so your business is ready for anything and with offices all over the world we provide the personal touch with your local teams.
Choose and use the components you need to drive your business forward
Flexible
Highly flexible and configurable to fit to a range of retail market sectors and unique business requirements.
Scalable
Easily scalable and reliable for exponential growth, KIT has been successfully deployed globally by a number of large retail brands.
Cost effective
Straightforward and rapid to deploy, KIT leverages and makes the most of your current and future system investments.
Features
Catalogue
Browse an endless aisle catalogue to access product details including comparisons and reviews.
Real-time stock
Access real-time views of stock in-store, nearby, online and anywhere around the world.
Recommendations
View and share go-to recommendations to bundle products and offer alternatives.
Basket
Build baskets and connect to various payment methods to support a variety of omnichannel journeys.
Runner
Request items from the back of house for uninterrupted customer experiences.
Client Book
Know your customers with 360° views of transaction history, online baskets and wish lists, notes and loyalty data.
1:1 Communications
Send and receive direct communication with customers via integration to various channels including SMS, email, voice, social channels and video.
Appointments
Confirm and manage customer appointments and omnichannel activities including Click & Collect, Reserve in Store, and Ship from Store.
Lookbook
Create looks and group products together to share with customers via their preferred communication channel.
Dashboard
View, snooze and complete daily tasks, appointments, events and omnichannel activities such as Click & Collect, Reserve in Store, and Ship from Store.
KPI and Sales Performance
View individual and team KPIs and sales performance.
Onboarding and Training
Access training documents and company announcements to ensure success from day one.
Survey Management
Access surveys and questionnaires to capture customer and employee feedback.
Stock Management
Complete cycle counts, initiate stock shipments and transfers.
In-Store Technology. Innovation at the heart of what we do.
We use and develop the very latest technology for the sole purpose of enhancing your brand, improving your processes and creating the very best in customer experience to stay ahead of the competition.
Image Recognition and Machine Learning
Snap a photo of a product, and the KIT app will instantly recognise it and surface all relevant data.
Video Calling
Customers expect retailers to offer a range of communication options and video calling is becoming ever more popular. Store associates and customers can speak face to face all from within the app.
Data Science and Analytics
These key capabilities are built into the fabric of our app. In-depth knowledge of customer behaviour, demands and requirements all at the push of a button.
Our intelligent network of retail experts along with customer insights enable us to identify key trends and the right features that will propel KIT as a leading and sustainable long-term solution.
KIT in Action
Designed in collaboration with a global retail brand, with laser focus on business requirements and unparalleled, intuitive user experience. Easily adopted by store associates, boosts efficiency and engagement resulting in greater employee and customer satisfaction.
See how we can help bring the future of retail to your stores