Retail Trends 2020

Retail finds its purpose

Retail is changing at an unprecedented speed, and with it come big challenges and opportunities. 2019 had the slowest rate of spending growth since 2010, largely driven by Brexit uncertainty. The industry faced large-scale business restructuring: 85,000 jobs lost, a third of FTSE 350 CEOs changing, and 9,169 store closures. Despite this, online sales continued to grow, reaching 21% of total sales. There was also a rise in activism, largely driven by millennials and Gen Z who are demanding their voices be heard. These factors combined are going to have a huge impact on the consumer world, not just for the next year but for the decade ahead.

1. Sustainability paradigm shift

Retail needs to become more sustainable as consumers are increasingly demanding more options.

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2. The re-invention of retail

In-store and digital are coming together to enhance the customer experience.

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3. Purpose is the new digital

The focus on purpose and values is becoming the number one strategic issue for retailers.

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What key trends will shape the world of retail in 2020, and why should retailers be paying attention? Find out in our Retail Trends summary video, where Ian Geddes shares his insights and predictions for the year ahead alongside other retail experts.


Sustainability paradigm shift

The retail industry is a major contributor to global carbon emissions, and retailers have a big role to play. Although there is a big moral aspect to this, there is also a significant business opportunity. Some retailers have sustainability on their agenda, but those who don’t prioritise it now are at risk of not surviving the next 5-10 years.

The growing circular economy

Consumers are becoming more mindful of what happens to products when they are finished using them.

Increasingly transparent supply chains

Retailers are having to respond by understanding more about their supply chains and making them more transparent for consumers.

Do you know the full story behind the products you sell? Get in touch with us to find out how making your supply chain more transparent and your products more sustainable can boost margins and improve customer loyalty.


The re-invention of retail continues

Customers expect unique experiences, both in store and online. Whether that be through curated marketplaces, connected spaces or digital journeys, customers are wanting to have an emotional connection to their shopping experience.

Growth of marketplaces

The proliferation of choice is leading to more consumers looking to marketplaces to provide curated experiences that no single retailer can offer.

New digital experiences

Digital is playing an increasingly important and creative role in the customer experience.

5G is coming…

…and it will fuel the growth of connected space and immersive experiences.

In a competitive market how are you going to stand out? Find out how you can leave a lasting impression with your customers.


Purpose is the new digital

An authentic purpose is now as important as digital to the next generation of customers. Brands that have a cause have more meaning in the eyes of consumers. As retailers start putting purpose at the core of their business, they will have to rethink what they stand for and define the commercial model required to deliver it.

Conscious consumption

While the sustainable retail trend will continue to develop as detailed above…social, ethical and community purpose will also emerge in 2020.

Inclusion is a business opportunity

The move from exclusive to inclusive makes good business sense.

Do your customers understand your purpose? Find out how you can give your customers something to believe in.


Ian Geddes

Lead Partner

+44 (0)20 7303 6519

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Ben Perkins

Head of Consumer Business Research

+44 (0)20 7007 2207

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Kelly Miely

Partner, Consulting

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