Delivering services safely
Effective health and safety risk management should be firmly on the agendas of Service organisation leaders. Management information relating to health and safety often indicates that at a quantitative level, the fundamental activities including training and incident reporting are happening.
Experience is everything
The UK leisure consumer
Leisure spending is off to a good start in 2019 with consumers spending more in almost all leisure categories in Q1 2019 compared to previous year. Our latest report discusses how consumer behaviour and leisure spending has changed since 2016 and how it might evolve over the coming months.