The connected worker
Clocking in to the digital age
Services businesses’ key asset is their people. With the Business and Professional Services sector employing 13% of the UK working population, it’s crucial to understand how digital and cultural trends are affecting the workforce. We have surveyed over 2,000 UK workers across blue and white collar organisations to understand levels of technology use and attitudes towards technology at work.
Using case studies from the services industry, interviews with industry experts and a critique of available tools, we set out to explore why having a connected workforce matters, especially for services organisations.
- Key findings
- Technology usage by profession
- Preferred impact of technology between blue and white collar workers
- Preference for flexibility over security by job type
- Key contacts
- Blue collar workers are more disconnected than their white collar counterparts, with 51% of blue collar workers describing themselves as ‘very light’ users of technology at work.
- Only 19% of skilled manual workers would give up job security for flexibility, versus 56% of senior white collar workers.
- Up to 63% of white collar workers are looking forward to working more flexibly.
- Alleviating margin pressure, boosting productivity and staying ahead of competitors are what’s driving blue collar services businesses to adopt a more connected workforce.
- On the other hand, the drivers for transformation shared by knowledge-based businesses are talent retention, real estate costs and pressure from competitors.
Explore some of the key takeaways via the interactive infographics below, or download a copy of The connected worker to read the findings in full.
Helping clients and the wider industry understand the impact of technology on work