Deloitte Digital and Salesforce



Deloitte Digital’s Salesforce practice brings a new digital mind-set to the complex challenge of transforming customer engagement. We work with forward-thinking companies worldwide to reimagine and build solutions for connecting to customers across every platform, every device, and every step of the customer journey. Using our design, industry, and Salesforce knowledge, we help you create artfully engineered experiences that combine the power of digital, mobile, cloud, and social technologies.

Re-imagine how you will connect with your customers

Connecting with customers requires meeting them where they are on the social Web, and then using today's technologies to create engagement. To thrive in the new world of digital customer experience, companies need to be faster and smarter, finding new ways to reach customers at every touch point. Success depends on the latest innovations in cloud, analytics, mobile, and social—and a whole new digital mindset.

Deloitte and can help organizations in their efforts to become more customer focused whether it's through social, mobile and open collaboration in the call center, or enhanced data analysis and interaction with clients.

Deloitte Digital’s vision is simple: Empower clients to reimagine how they connect and engage along the customer journey. Deloitte's goal is to be the best in world at driving digital transformation using the Salesforce platform. By redefining the digital customer experience, you can look forward to stronger brand loyalty, a better a customer relationship, and a sales process so personal it feels effortless.

We’ve transformed the traditional model of the way we work. We are one part agency and one part consultancy. Allow us to show you how our designs inspire, our industry experts understand your challenges, and our global team makes one-to-one customer relationships a reality by watching this video.

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Deloitte Digital's Connected Consumer Platform

Deloitte Digital Salesforce practice

The Deloitte Digital Salesforce practice is different than others in four distinct ways:

Creative Firepower

Deloitte Digital has honed our ability to look at complex problems in new ways to help companies move at the speed of digital. We can infuse your projects with bold, innovative thinking to help you re-imagine customer engagement and business transformation.

Salesforce Experience

Deloitte Digital has a long history teaming with Salesforce. This means we work hand in hand with each other, for the best possible outcome for your business. As the Salesforce ecosystem grows we are expanding our credentials to include leading cloud technology companies.

Industry Perspective

Deloitte Digital offers practical insight from experienced industry practitioners. Our strategic clarity comes from a deep knowledge of the sectors and specific methodologies developed from years of honoring best practices. We are certified provider of Salesforce Fullforce industry solutions. These offerings include deep specialization in banking, insurance, life sciences, healthcare, manufacturing, media, retail and public sectors. We are also recognized for our innovation in Salesforce Service Cloud, Sales Cloud,, Community Cloud, Einstein Analytics, Marketing Cloud, Salesforce, and Financial Services Cloud.

Artful Engineering

Customer engagement in the digital world goes far beyond CRM. We can empower your Salesforce implementation with mobile apps, digital experiences, interactive applications, and seamless data integration. New technologies and business models make one-to-one customer relationships a reality.

Key contacts

Patrick De Vylder

Patrick De Vylder

Salesforce Alliance Leader

Patrick actively leads the practice in Belgium. With 15+ years of experience, he is a seasoned professional and has a record of accomplishment of successful delivery in all streams of t... More

Cédric Deleuze

Cédric Deleuze

Partner Customer & Marketing

Cedric is a Partner focused on the Financial Services Industry. With a background of more than 15 years in consulting business and 6 years in the financial services industry, he focuses on delivering ... More

Frederik  Debrabander

Frederik  Debrabander

Energy, Resources & Industrials Industry Leader

A seasoned industry consulting and Sales executive with leadership experience in Europe and North America. Marketing, Sales & Service transformation experience in the chemical, petrochemical and food ... More