Deloitte Millennial and Gen Z Survey 2021
A call for accountability and action
The pandemic sapped younger generations’ optimism but not their drive to compel real change in society and business. The Deloitte Global 2021 Millennial and Gen Z Survey explains what’s changed—and what hasn’t.
Ecosystems and alliances
In today’s complex business environment success involves seeing beyond your own walls. That’s where our alliances with some of the world’s leading companies can help. By combining leading technology with our business acumen, we bring you complete, scalable, bespoke solutions like no one else can.
2021 Global Chief Procurement Officer Survey
Using agility to address changing chief procurement officer priorities
With changing business dynamics and increasing layers of complexity, expectations of the CPO role have increased. Insights from Deloitte’s 2021 Global CPO Survey suggest that building capabilities focused on agility is CPOs’ best bet to meet and exceed them.
The Next-Gen Contact Centre, enabled by a Cognitive Experience
Deliver growth and efficiency
Contact centres must deliver a consistent omni-channel experience to excel and meet the growing expectations of customers. In this POV, Deloitte Belgium shares how you can optmise your contact centre, leveraging cloud and innovative technologies.
Human Capital Trends 2021
The social enterprise in a world disrupted
In today’s world of perpetual disruption, it’s time for organizations to shift from a survive mindset to a thrive mindset. Making this shift depends on an organization’s becoming—and remaining—distinctly human at its core, because today’s environment of extreme dynamism calls for a degree of courage, judgment, and flexibility that only humans can bring.
Global Marketing Trends 2022
Thriving through customer centricity
In an increasingly complex world, brands have to rethink the way they engage with their customers. From purpose-driven marketing to integrated creative teams, we let you in on the strategies and secrets of high-growth organisations in the 2022 Global Marketing Trends Report.
Digital Banking Maturity 2020
Belgium ranks third in digital banking services
Digital Banking Maturity 2020 is the 4th edition of largest global benchmarking of digital retail banking channels, answering what leaders are doing to win in the digitalization race. It is providing a comprehensive outside-in ‘mystery shopper’ assessment of retail banks’ digital channels and furthering discussion about future developments.
Smart operations in time of COVID-19
Innovative ways to keep the business running
While COVID-19 is spreading across the globe, the primary concern of enterprises is to keep employees and their families safe, whilst also ensuring business continuity. This article provides some ideas how Industry 4.0 technologies can help keep operations running in a safe way on the short term. These solutions can benefit industry operations on the long term as well.
Deloitte acquires Aptys Consulting
A market leading SAP Ariba system integrator
The Data Economy
The new data era is at its infancy. To inspire organisations to create value and positively contribute to shaping the future of society, we are exploring what the data economy means for countries, companies, and citizens, developing insights into data value, data management, and data literacy.
The humanised workplace
Moving on from new ways of working
The COVID-19 pandemic has introduced a new reality, forcing us to think differently. We need to think of work, the workforce and workplace in a more holistic way and focus on the human aspect in the organisation. In this point of view, Deloitte Belgium shares insights into the humanised workplace.