Deloitte and Salesforce alliance

About our alliance

The Deloitte and Salesforce alliance puts the future of customer relationships in your hands, helping you connect in entirely new ways. Redefine your connection with customers, suppliers and partners to inspire engagement, preference, and brand loyalty.

Together, Deloitte Digital and Salesforce are leading the way in defining how employees will work in the new normal to deliver best in class digital customer experience and how companies of all sizes can recover and thrive in the post-COVID era.

Weathering storms and reimaging ways of working is in our DNA. Deloitte has thrived for more than 175 years, and we understand the essence of resiliency and agility. Organizations entrust us to help navigate their most disruptive ambitions, complex transformations and critical data. We offer solutions powered by Salesforce that are designed to enable employees and build trust with customers.

Want to be part of our Salesforce team and re-envision the customer experience?
Apply now!

How we deliver value for our clients

Cloud Capabilities

Deloitte Digital sales transformation capabilities are enabling organizations to reimagine their customer journey from beginning to end, putting customer and partner experience and satisfaction to the forefront of the sales process. We do this through strategies spanning analytics, sales performance management, digital sales enablement and more. With the leading sales methods and digital tools to support their sales and quote-to-cash processes, salespeople will gain a greater insight into their customers. When you have a heightened understanding of your customers and their needs, you will go beyond selling products and solutions to deliver the types of superior experiences customers have come to demand to earn their business and loyalty.

The future of sales is here.

One of the most discussed topics coming out of the pandemic is digital acceleration. It has become crucial for B2C businesses to have a digital presence and digital commerce capabilities. Similarly, B2B businesses must establish online direct-to-consumer channels to supplement their traditional selling channels. So how can these companies get there? Salesforce and Deloitte Digital can help organizations transform to online offerings in as little as two to five weeks. With Salesforce Commerce Cloud, we connect payment, tax, shipping, and order processing capabilities to create a fully operational ordering system to help businesses thrive in the world of digital commerce.

The customer demand for personalised fully functioning services and experiences has never been greater. The outcome of organisations not having these in place is dissatisfied customers and a disgruntled workforce. Deloitte Digital knows there is a better way. We’ve spent years integrating state-of-the-art Salesforce solutions to bring them to clients through our network of member firms. Our service offerings deploy holistic solutions that respond to urgent customer needs, scales to spikes in demand, and connects customer service agents with customers anytime, anywhere, across multiple channels to optimize their service functions and or contact centers. However, our Service Cloud capabilities go beyond the traditional service function. We also help companies to organize their field workforce by creating best in class field service management capabilities from planning to scheduling, all the way to digital workforce execution.

The future of service is here.

Today’s CMO has more opportunity than ever to create compelling experiences for customers. Using Salesforce Marketing Cloud as a key MarTech platform we help clients to connect all the data around their customers, better understand their needs and subsequently engage with them through relevant and data driven omnichannel experiences resulting in profitable growth. As the customer relationship and their expectations evolve, the AI-powered personalization allows marketers to communicate to every type of customer, at each stage of their lifecycle, in a unique and personal way. Through unified marketing and business analytics, marketers can optimize impact, budgets, and processes to realize their objectives. With our strong track record and expertise across industries, we can help you build, maintain, and optimize the relationships with your customers across all touchpoints.

Our practice has specific expertise related to Marketing Customer Data and the implementation of Salesforce CDP (Customer Data Platform).

Climate change is one of the most complex challenges humans have ever faced. Customers are becoming increasingly aware of sustainability and environmental practices which is impacting brand purchase behaviour. Using data-rich analytics based on emission calculations, Deloitte Digital and Salesforce can help clients deliver a more sustainable product or service. This can ultimately help organisations provide greater transparency to customers, investors and employees on the commitment to creating a sustainable operation by sourcing responsibly, minimising waste and tackling areas of inefficiency.

Following the pandemic, there has never been a better time for businesses to create integrated digital experiences. In today’s world, humans expect to be able to interact with companies online whether that be through an interactive site, app or portal. Using Experience Cloud, Deloitte Digital can help clients across multiple industries drive growth, satisfaction and trust by building branded spaces integrated with Salesforce to accelerate collaboration and engagement with customers, partners, and employees.

As Global MuleSoft Partner of the Year, Deloitte Digital is working with MuleSoft to create innovative customer experiences easier. In a rapid technology environment, CIOs and technology leaders must be nimble in their roles to find ways to innovate faster and stay ahead of the competition. To that end, we can help CIOs meet the continuously evolving demand to connect to data from multiple sources and platforms so they can take advantage of data driven insights to create transformation opportunities for the business.

We bring significant experience with Tableau projects. Deloitte has the capabilities to support clients along their BI & Analytics journey, powered by Tableau, we have helped to design, deliver and roll-out solutions at scale, embedding knowledge and a data-driven culture into organisations across the private and public sectors. With Tableau CRM we also help clients to take advantage of Salesforce’s Artificial Intelligence capabilities to accelerate the impact of customer data on future busines results.

With Slack and Salesforce integrations, every department across sales, service, and marketing can collaborate in channels that unite teams and streamline workflows built around a single, shared view of the customer. Routine business processes can be automated in Slack to make work simple, productive, flexible and pleasant. Through Salesforce and Slack, teams can collaborate to provide real-time customer support, bringing customers directly into the channel when necessary.

Industry Expertise

We work with global brands to create winning strategies for the near future in the Automotive; Consumer Products; Retail; and Transportation, Hospitality & Services sectors. Together with Salesforce, we use proprietary data and leading technology to help you get closer to your consumers.

To discover our Connected Consumer solution click here

Deloitte’s financial services industry specialists provide comprehensive, integrated solutions to the banking, insurance, investment management and real estate sectors leveraging the Salesforce Financial Services Cloud platform and it’s eco-system partners. Deloitte member firms’ breadth of services and industry knowledge allow us to understand each client’s unique business needs. Together with Salesforce, we help bring a human-centered approach to digital transformation to help financial services organizations stay competitive in an ever-changing environment.

To discover our Financial Services solution click here

We are committed to improving public outcomes through a focus on people and solutions designed for impact. Together with Salesforce, we think about the complex issues facing the public sector and develop relevant, timely, and sustainable solutions for our clients.

To discover our Government & Public Sector solution click here

Deloitte’s Energy, Resources, and Industrials industry specialists provide integrated solutions to the Oil, Gas & Chemicals, Power, Utilities & Renewables, Mining & Metals, and Industrial Products & Construction sectors offering deep industry knowledge and a global network. Combined with Salesforce’s leading technology, we help our clients accelerate their digital transformation journey to navigate disruption and plan for success.

To discover our Energy, resources & industrials solution click here

Rapid transformation in the life sciences and health care industry requires organisations to strike a balance between patient’s demands, market potential, and policy compliance, while continuing innovation. Together, Deloitte and Salesforce offer holistic solutions that help clients remain competitive in this constantly evolving market.

To discover our Life Sciences & Health Care solution click here

Deloitte’s Technology, Media & Telecommunications (TMT) industry practice brings together one of the world’s largest group of deep industry specialists respected for helping shape many of the world’s most recognized TMT brands. Together with Salesforce, we help those brands thrive in a digital world.

To discover our Media & Entertainment solution click here

Our Digital Mix offering is focused on dynamic and privately owned companies headquartered in Belgium. We use the power of Salesforce to help our clients reach their digital transformation ambitions from vision to implementation and bring them to market quickly.

To discover more about our DigitalMix offering click here  

Salesforce Assets & Solutions

We combine our industry knowledge with our deep technical expertise of Salesforce to help clients re-imagine human-centric businesses for today and tomorrow, transform at speed, and build value that lasts. Our solutions are built on decades of experience gained through thousands of successful Salesforce implementations across key industries. We’ve now applied our deep industry knowledge and technical experience to create pre-configured assets that can quickly solve our client’s toughest challenges and accelerate their Digital transformation.

To discover more about our Industry Assets & Solutions click here.

Client stories

Etex

Read here the client story of manufacturer Etex

Awards & Recognition