Deloitte Millennial Survey 2020
Millennial pessimism on the rise as anxiety drops during COVID-19 crisis
Belgian millennials believe they’ll be worse off than their parents’ generation, but cite decreasing levels of anxiety and a reinvigorated belief in our planet’s future since the onset of the COVID-19 pandemic
Digital Banking Maturity 2020
Belgium ranks third in digital banking services
Digital Banking Maturity 2020 is the 4th edition of largest global benchmarking of digital retail banking channels, answering what leaders are doing to win in the digitalization race. It is providing a comprehensive outside-in ‘mystery shopper’ assessment of retail banks’ digital channels and furthering discussion about future developments.
The Data Economy
The new data era is at its infancy. To inspire organisations to create value and positively contribute to shaping the future of society, we are exploring what the data economy means for countries, companies, and citizens, developing insights into data value, data management, and data literacy.
The Next-Gen Contact Centre, enabled by a Cognitive Experience
Deliver growth and efficiency
Contact centres must deliver a consistent omni-channel experience to excel and meet the growing expectations of customers. In this POV, Deloitte Belgium shares how you can optmise your contact centre, leveraging cloud and innovative technologies.
Human Capital Trends 2021
The social enterprise in a world disrupted
In today’s world of perpetual disruption, it’s time for organizations to shift from a survive mindset to a thrive mindset. Making this shift depends on an organization’s becoming—and remaining—distinctly human at its core, because today’s environment of extreme dynamism calls for a degree of courage, judgment, and flexibility that only humans can bring.
Global Marketing Trends 2021
Find your focus
In this year’s Global Marketing Trends, we take a closer look at how global consumers and companies are navigating current conditions. Unprecedented change has shifted seven distinct global marketing trends for 2021 including: Purpose, Agility, Human Experience, Trust, Participation, Fusion, and Talent
2020 CPO Flash Survey reveals shifting procurement strategy amid pandemic
Key insights to inform the future of procurement
Procurement leaders should reallocate resources, maximize data visibility, and establish strong supplier relationships to thrive during and after the COVID-19 pandemic.
Smart operations in time of COVID-19
Innovative ways to keep the business running
While COVID-19 is spreading across the globe, the primary concern of enterprises is to keep employees and their families safe, whilst also ensuring business continuity. This article provides some ideas how Industry 4.0 technologies can help keep operations running in a safe way on the short term. These solutions can benefit industry operations on the long term as well.
The humanised workplace
Moving on from new ways of working
The COVID-19 pandemic has introduced a new reality, forcing us to think differently. We need to think of work, the workforce and workplace in a more holistic way and focus on the human aspect in the organisation. In this point of view, Deloitte Belgium shares insights into the humanised workplace.