COVID-19: Six actions for mortgage lenders in Canada

COVID-19 has created an unprecedented level of societal uncertainty. Decision makers across industries are making material choices every day and must act decisively to ensure the wellbeing of their people, resilience of their organizations, and viability of their enterprises.

This bulletin focuses on the next 6 – 12 months for the mortgage lending business in Canada and is intended for decision makers in financial services. It is our view that choices made now, during the Respond timeframe, will separate those organizations that accelerate toward the Recovery timeframe from those that risk being stuck in a cycle of reactive decision-making.