Financial Services

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The era of Open Banking

Impacts on business models

Open banking has the potential to reshape the future of the financial services industry. However, realizing its full potential will require prudent thinking on its design, applications, and implications.

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Digital real estate in 2022

How to succeed in a world of disruption

Space is being deprioritized as the commodity of value. The traditional business model of providing exclusive access to square footage is being challenged by a new model, one that provides access to services enabled by that space.

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The future of small business insurance

Insights on the needs and wants of Canadian small business owners

Canadian small business owners faced tremendous disruptions to their core business operations as the pandemic wreaked havoc on supply chains...

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Optimizing the wealth consumer engagement journey

In this series, we will explore how wealth managers can improve client experiences and develop lasting relationships

Our bold vision for wealth management focuses on modernizing and digitally transforming the end-to-end value chain to drastically improve performance, scale, and the ability to serve clients more effectively.

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Anti-money laundering and terrorist financing in Canada

Money laundering and terrorist financing remains a trillion-dollar global challenge. While the financial services industry persists and adapts, Canada is far from secure today, and is vulnerable to the increasingly sophisticated methods used by financial criminals.

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Redefining insurance pricing in the digital transformation age

Digital transformation is on the rise in the insurance sector, with property and casualty (P&C) insurers, regulators, and other market participants across Canada prioritizing their investments in becoming digital.

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2022 Industry Outlook reports

Our financial services industry outlooks contain an analysis of what to expect this year—and the implications for the years to come.

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Beneath the Surface: Technology-driven systemic risks and the continued need for innovation

A report by the World Economic Forum and Deloitte

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The future of value transfer

Empowering financial services

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Constructive criticism

Treating the complaints process as a rich source of strategic insight

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Wealth and asset management consolidation

In search of yield and new growth opportunities, there has been increased demand for the acquisition of alternative asset managers

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The Future of Canadian SROs

For Canadian self-regulatory organizations (SROs), change is inevitable