Financial Services

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Redefining insurance pricing in the digital transformation age

Digital transformation is on the rise in the insurance sector, with property and casualty (P&C) insurers, regulators, and other market participants across Canada prioritizing their investments in becoming digital.

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The future of financial Crowns

Changes in an evolving landscape

The pandemic has placed pressure on Financial Crowns to play an integral role in shaping the Canadian financial services industry.

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Realizing the digital promise in financial services

This series of papers from the Institute of International Finance and Deloitte explores how financial services firms are implementing digital transformation. We look at the challenges, enablers and partnerships to capture more value from digital transformation and ensure success.

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Strategic initiatives for winning using wealth-tech

To capitalize on the evolution of the technology they use to serve clients, wealth managers should focus on five actions

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Consumer Protection through Contact Centres

Building customer trust while driving compliance

“We care about you in these unprecedented times and we’re here to help.” Organizations have been bombarding consumers with messages like this throughout the COVID-19 pandemic. Customers and regulators are beginning to separate the marketing hype from tangible actions and commitments.

As the pandemic continues, Canadian regulatory bodies, including the Financial Consumer Agency of Canada (FCAC), are creating new and amended provisions to shift public policy toward strengthened supervision over financial product and service delivery in Canada.