Article
Consumer Protection through Contact Centres
Building customer trust while driving compliance
“We care about you in these unprecedented times and we’re here to help.” Organizations have been bombarding consumers with messages like this throughout the COVID-19 pandemic. Customers and regulators are beginning to separate the marketing hype from tangible actions and commitments.
As the pandemic continues, Canadian regulatory bodies, including the Financial Consumer Agency of Canada (FCAC), are creating new and amended provisions to shift public policy toward strengthened supervision over financial product and service delivery in Canada.
