Digital Predictions 2015

The Deloitte Consumer Review

March 2015

What are the next digital trends set to disrupt the consumer market in 2015?

Consumer connectivity and device convergence continue to challenge and disrupt the consumer market. This rate of disruption is set to accelerate with the emergence of new digital technologies and digital platforms.

Our digital predictions

  1. The Internet of Things
    The Internet of Things (IoT) comes of age as the number of connected devices and sensors for use in the home and in the enterprise grows exponentially. Deloitte predicts that 1bn IoT devices will be shipped in 2015.
  2. Smarter machines to serve the connected consumer
    We predict the use of drones, robotics and artificial intelligence will increase during 2015, as consumer businesses adapt to a multichannel environment, where customers demand greater stock visibility, lower prices and higher levels of service. Smarter machines and applications will be a key enabler of this shift.
  3. Mobile: payments and proximity
    Mobile technology has empowered consumers by giving them access to information in real-time and on-the-go, allowing them to make better decisions. We predict that 15-20% of all UK retail stores will have beacons installed by the end of 2015.
  4. 3D printing goes mainstream for business
    3D printing will help democratise innovation by allowing rapid, low cost prototyping. Deloitte estimates that businesses will account for 90% of the value of all 3D printers.
  5. Click and collect: fragmented fulfilment
    Click and collect has redefined convenience by giving consumers an alternative to home delivery for online purchases. Deloitte predicts that the number of click and collect locations in Europe will reach half a million in 2015.
Digital Predictions 2015
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