global powers of retailing 2017

Perspectives

Global Powers of Retailing 2017

The art and science of customers

This year's report focuses on the theme of "The art and science of customers," and considers the impact that living in the customer-driven economy is having on the shopping experience and retail industry business strategies.

Although the global economy struggled to gain momentum, the Global Powers of Retailing Top 250 achieved profitable growth in FY2015, generating aggregate retail revenues of US$4.31 trillion and resulting in an average size of US$17.2 billion per company.

The report discusses the art and science of customer engagement to help retailers design fresh experiences, enabled by the right technology, and strengthen customer loyalty. While the five trends discussed are not new, what is interesting for 2017 is that what was once futuristic is now table stakes. Retail innovators know technology is no longer supplemental to the shopping experience, it is fundamental. Technology alone, however, is not enough. Customers are seeking new and surprising products and experiences.

Global Powers of Retailing 2017

The five trends identified are:

Top 250 quick statistics

About the report

The 20th annual Global Powers of Retailing identifies the 250 largest retailers around the world based on publicly available data for FY2015 (encompassing companies' fiscal years ended through June 2016), and analyses their performance across geographies, sectors, and channels. It also provides a look at the world's 50 biggest e-retailers and the 50 fastest-growing retailers.

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