Operational Excellence


Operational Excellence

Our clients are navigating a shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty, and rapid public adoption of new technologies and channels. Deloitte’s Operations Excellence practice brings a unique depth of sector and functional knowledge to transform core processes through agile delivery. We work with clients across all industries applying next-generation solutions, including robotics and cognitive tools, to optimize operations and ensure they meet the organization’s cost, customer experience and growth objectives.

Enterprise Health System Solutions (EHS)

Enterprise Health Systems Solutions (EHS) works with administrators, clinicians and operational leaders as they migrate to integrated clinical and patient financial information systems that capably support high-quality patient care, administrative cost-effectiveness, and compliance with EHR meaningful use mandates.


Healthcare Provider Performance Improvement

Health care providers around the globe are challenged to meet patient needs while remaining viable in a business sense. Deloitte’s Health Care Provider Performance Improvement practice works with providers to enhance their profitability, productivity, business capabilities, and performance. We focus on business model configuration, process engineering, and organizational design to help you generate measurable and reportable returns on investments.


Banking Operations

In the wake of the global financial crisis, banks and securities organizations are challenged to balance risks, costs, and growth. Deloitte’s Banking Operations practice helps banking and securities organizations enhance performance and market position by streamlining and improving operations, including complex product processing, regulatory change and operating risk management, and infrastructure rationalization.


Government Operations

Governments are increasingly expected to operate and provide services on par with private sector businesses. Deloitte’s Government Operations practice helps government organizations improve profitability, productivity, business capabilities, and operations of both customer-facing and administrative duties, often in support of larger technology efforts.


Insurance Operations

Insurance carriers are challenged to negotiate a shifting landscape characterized by increasing customer demands, economic and regulatory uncertainty, and rapid public adoption of new technologies and channels. Deloitte’s Insurance Operations practice works with insurance executives to transform disjointed operations into an integrated sales and service delivery system that can support an insurer’s ability to identify, write, and retain profitable customer relationships.


Retail Operations

Because consumers have many options available — choices in retailers, products, channels, fulfilment, prices — merchants face a stream of moving parts to drive customer loyalty and financial results across their product assortment.

Taming Complexity with Analytics

Unnecessary complexity and unintended variability in business processes are pervasive challenges in large organizations. Even with large-scale ERP projects and huge investments intended to automate and standardize business processes, the problem persists and is increasing in scope and consequence. While the existence of the problem is widely accepted, determining precisely how, where, when, and why the complexity and variability are occurring has been difficult if not impossible.

Taming complexity

The business leader’s guide to robotic and intelligent automation

As the nature of work has changed, so too have the methods of automation. Robotic process and intelligent automation tools can help businesses improve the effectiveness of services faster and at lower cost than current methods, but with important limitations.


Karen van Monsjou

Karen van Monsjou


Karen van Monsjou is de Service Line Leader van de afdeling Operational Excellence binnen Deloitte Consulting's Strategy & Operations praktijk in Amsterdam. Operational Excellence is een groep van 60 ... Meer

Johan van Neste

Johan van Neste


Johan is als Partner binnen Consulting verantwoordelijk voor de Operations praktijk en heeft jarenlange ervaring in de financiële sector. Hij is gespecialiseerd in grote transformaties binnen de kernp... Meer