Deloitte City Mobility Index

City’s readiness for the future of mobility

A smart city is a data-driven city, one in which municipal leaders have an increasingly sophisticated understanding of conditions in the areas they oversee, including the urban transportation system. How are global cities faring so far? And which steps can cities take to realize the future of mobility in the coming decades?

Where should cities go tomorrow?

To map the user needs, platform operators can rely on databases to provide a more accurate picture in a much shorter time frame at a lower cost. Business leaders can leverage a vast array of data from the Internet of Things, artificial intelligence, and other digital technologies to develop and inform intelligent decisions about people, places, and products. 

Given the essential enabling role transportation plays in a city’s sustained economic prosperity, we created the Deloitte City Mobility Index (DCMI) to help city officials create a new and better way to gauge the health of their mobility network and their readiness to embrace the future. The DCMI places economic prosperity at its core, takes a holistic view of the city’s entire mobility landscape, and it is informed by our clear image of how the future of mobility could unfold in urban areas.

Deloitte City Mobility Index

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City mobility performance

Three key themes emerged in the Deloitte City Mobility Index to measure the urban mobility performance:

  1. Performance and resilience
    Urban mobility should be efficient. It’s a given that the trains should literally run on time. But cities that scored highest in this category also minimize congestion and travel times, maintain roads and other infrastructure, and offer multiple, integrated modes of transportation.
  2. Vision and leadership
    Urban mobility requires innovation, coordination among stakeholders, and direction. Creating a high-performing, resilient, and inclusive mobility system is unlikely to happen by accident. This second theme analyzes how deliberate and forward-thinking a city’s leaders are regarding its future mobility needs.
  3. Service and inclusion
    Urban mobility should be accessible to all residents. Exemplary cities in this category offer widespread coverage and modest wait times for public transit, affordable options, and user-friendly ways to access a variety of transportation modes.

New: Rotterdam - The Hague mobility analysis

The main cities in the Metropolitan Area of Rotterdam and The Hague (MRDH) have very different cultural and economic characteristics, which makes resolving mobility issues in an integrated manner a challenge. Despite an active cycling culture similar to most Dutch cities and a safe and reliable public transportation system, car use remains higher in the region than in
other areas. The transport authority is focused on creating a reliable and accessible public transportation system by improving integration and increasing the use of electric and autonomous vehicles.

Amsterdam among the world’s best city mobility systems

Amsterdam, Helsinki, London, Singapore and Berlin are among the world’s best city mobility systems, according to Deloitte's City Mobility Index. These cities get top marks for demonstrating how innovative solutions can create a better and more efficient movement of people and goods around a city via a great multi-modal transport system. Amsterdam is ranked high on Resilience and reliability, Road safety, Environmental sustainability and Ease of use. 

What can cities learn?

Given the speed of change and technological trends, there’s an opportunity to radically remake a city’s mobility landscape over the course of the next five or ten years. Our findings suggests that more than any other indicator, having low levels of integration is correlated with low readiness to face the future of mobility. Creating seamless urban transportation demands a unity of purpose and an ability to act in concert across different modes and jurisdictions. 

Our vision for smart urban mobility emphasizes active transportation and public transit. That necessarily means any city that relies heavily on private cars will fare poorly on several metrics in the index. Creating convenient and affordable solutions for the beginning and end of a journey—think bicycle-sharing, dynamic shuttles, and ride-hailing, ideally integrated via a full-fledged mobility-as-a-service offering—can be an important step to reducing reliance on personally owned vehicles.

The Deloitte City Mobility Index is updated in January, 2019. Read more on Deloitte Insights: 

Future of Mobility interactive magazine

The future of mobility will impact us all. Discover how the expanding mobility ecosystem will impact your business. We combined all our insights in our Future of Mobility interactive magazine. Or read more on

More information?

Do you want to know more about Deloitte City Mobility Index? Please contact Frank de Bont via or +31882881572

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