Government Operations

Governments are increasingly expected to operate and provide services on par with private sector businesses.   Deloitte’s Government Operations practice helps government organizations improve profitability, productivity, business capabilities, and operations of both customer-facing and administrative duties, often in support of larger technology efforts.

Your Challenge

Public organizations face significant challenges in their services for citizens and entrepreneurs. You are challenged to deliver digital and online services while legislation and your back-office still force you to work on paper. Your operations struggle with old legacy processes and systems, growing customer demand, increasing pressure on costs and insufficient insights for optimal operational management.

Why Deloitte

Deloitte has substantial experience in supporting government to improve efficiency and quality of their operations specifically in the domains of public innovation, efficient healthcare, effective eduction, decentralization to local governments.

Our solution

Deloitte helps government to drive large-scale, complex transformation programmes, designed to future proof public services. Working closely with public sector leaders, we support innovative delivery models, digital transformation and, leadership and talent development.

Current solutions include:

  • Operations Strategy
  • Next Generation process improvement e.g. Lean Six Sigma
  • Robotic Process Automation
  • Cognitive Automation
  • Operational Management
  • Innovation


Karen van Monsjou

Karen van Monsjou


Karen van Monsjou is de Service Line Leader van de afdeling Operational Excellence binnen Deloitte Consulting's Strategy & Operations praktijk in Amsterdam. Operational Excellence is een groep van 60 ... Meer

Judith Poelgeest

Judith Poelgeest

Senior Manager

Judith maakt deel uit van de Deloitte's Operational Excellence praktijk en heeft ruime ervaring in operational excellence consulting voor de publieke sector, in het bijzonder binnen de rijksoverheid e... Meer