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Services

Customer & Applied Design

Whether your go-to-market team is digitally fluent, or just beginning to make sense of the digital universe, our specialists can help you navigate a profitable path through new digital customer business models, offerings your customers will love, new digital experiences, and transformational end-to-end digital strategies.

Ask yourself: What does it mean to be a customer? Our answer would be: To be a customer means to be human.

The Human Experience approach to the customer experience can transform the way you perceive and interact with customers in every touch point through the moments of that experience. All the moments added up is your experience - we help amplify your brand by bringing more moments into your experience, reflected in new and innovative offerings – do that and you can take your business into a thriving future.

Think of it as adding emotional intelligence to the data-driven insights that inform your customer strategies. Just as digital technology has opened the door to connect with customers as individuals, Deloitte Digital can help you enhance those personal connections with human-centered products, services, and experiences that engage and excite your customers, in all the ways they like - on-screen, voice, virtual and in person.

We will work with you to best use data, design, and creative assets, combining ethnographic insights with agile methodologies to envision, create, test and scale new offerings.

Even if your business is still finding its way in the digital world, our teams can help you navigate a profitable path forward through customer understanding, new business models, incredible offerings your customers will crave, state-of-the-art experiences, and transformational, end-to-end digital strategies.

Contact

Andrei Ionescu

Andrei Ionescu

Partner-in-Charge Management Consulting

Partner leading the Management Consulting and Risk Advisory services in the Romania & Moldova practice. Andrei has more than 20 years of experience in risk management, cyber risk, internal audit, frau... More

Cătălina Mitroi

Cătălina Mitroi

Senior Manager, Deloitte Consulting

Catalina has over 14 years experience, of which 7 in consulting for the energy industry. She has delivered projects related to SSC design and implementation, Finance transformation, processes redesign... More

Cătălina Dabija

Cătălina Dabija

Manager within the Management Consulting Practice

Catalina has over 10 years of experience leading & delivering IT projects (out of which 2 years in the Agile delivery), with experience in shared services and banking industries. The projects that she... More

Andrei Paraschiv

Andrei Paraschiv

Senior Manager, Deloitte Consulting

    ... More