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Services

Digital Customer

Leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance your customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up your brand happen in the sales and service experience. We not only help you make those memorable for your customers, but we integrate your whole business around those moments—whether it’s a trip into your supply chain, logistics, and fulfillment, or advancing the customer mindset of your employees and partners. We find value in the entirety of your business to keep your customers coming back for more.

It’s a digital world, and it’s where you’ll find your customers. It’s also a crowded space, where businesses compete 24/7 for the attention of consumers. Deloitte Digital can help you raise your game and turn your sales and service operations into digitally powered engines of growth.

One way to drive customer relationships and help boost results is by leveraging Deloitte Digital’s Salesforce solutions team which brings state-of-the-art knowledge to every engagement. We also leverage alliances with market leaders like Microsoft, ServiceNow, Oracle, and SAP.

Our teams work with you to imagine, deliver, and run the capabilities needed for cutting-edge, digitally enabled sales and channel systems. They’ll help you formulate your go-to-market strategy, taking into account design incentives, sales effectiveness, and a 360-degree view of the customer. They’ll also harness the game-changing power of technologies such as artificial intelligence, natural language processing, and cognitive computing.

With customers increasingly citing service as a key driver of loyalty to a brand, your business can’t sit still when it comes to delivering memorable service experiences. Deloitte Digital keeps you ahead of the game, helping you design and activate next-generation, digitally enabled customer service capabilities. We’ll work with you to combine the latest digital technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer care.

Immersive digital experiences, powered by technologies such as augmented and virtual reality, are the future of the customer experience. Deloitte Digital helps you deliver on that future now, combining technology and design with creative arts to build unforgettable human experiences—both digital and physical.

Contact

Andrei Ionescu

Andrei Ionescu

Market Leader Consulting

Partner leading the Consulting and Risk Advisory service lines in the Romania & Moldova practice. Andrei has more than 20 years of experience in risk management, cyber risk, internal audit, fraud mana... More

Cătălina Mitroi

Cătălina Mitroi

Senior Manager, Deloitte Consulting

Catalina has over 14 years experience, of which 7 in consulting for the energy industry. She has delivered projects related to SSC design and implementation, Finance transformation, processes redesign... More

Cătălina Dabija

Cătălina Dabija

Manager within the Management Consulting Practice

Catalina has over 10 years of experience leading & delivering IT projects (out of which 2 years in the Agile delivery), with experience in shared services and banking industries. The projects that she... More

Andrei Paraschiv

Andrei Paraschiv

Partner, Deloitte Consulting

Andrei has over 25 years of experience, managing consultancy and software development departments in leading IT companies. His skill set encompasses a broad spectrum, from management consulting, digit... More