Digital media trends survey

With the proliferation of mobile devices, wireless connectivity, and alternative digital media platforms, one thing has become clear: Consumers are increasingly in control. They now enjoy unparalleled freedom when it comes to selecting media and entertainment options and their expectations are at an all-time high.  What are the implications for technology, media, and telecommunications companies?

Key insights that illustrate major shifts in media consumption:

• Streaming video crosses the chasm. The adoption of streaming video subscriptions continues to grow—fueled by consumers’ strong desire for original content and the flexibility to consume media wherever and whenever they want.
• Pay TV’s “value gap” is expanding. The growth of streaming video has, in part, led consumers to reassess the value of their pay TV subscriptions. There is a widening value gap between what they expect and what pay TV providers actually deliver.
• Emergence of the “MilleXZials.” The survey revealed that younger generations are not the only ones driving these trends. In particular, the mobile consumption behaviors of Generation X (ages 35–51) now closely mirror those of Generation Z (ages 14–20) and millennials (ages 21–34). We are calling this combined group (Gen Z, millennials, and Gen X) the “MilleXZials.”
• Personal data is increasingly a concern—and an opportunity. With a sizable portion of consumption happening online, all consumers are increasingly protective of their personal data. This creates an opportunity for providers to give customers more control over their personal data.