Strategy, Risk and Transaction

How Conduct Watch protects your people and organisation


No one is immune from the business and reputational risks that arise from misconduct and fraud. Don’t wait for the worst to happen.

Conduct Watch provides a complete whistleblowing solution that can help accelerate the identification, response, resolution, and reporting of wrongdoing.



Reduce business risk and foster a healthier workplace culture


Employees are your greatest assets. They need to have a safe and transparent workplace environment where they are empowered to speak up. Conduct Watch can help you protect your reputation, people and business by providing a secure and anonymous whistleblower channel for concerns to be safely raised.



Why whistleblowing matters in Singapore


We understand the importance of maintaining transparency and accountability in today’s business environment. Conduct Watch aims to help organisations in Singapore and globally uphold these values by providing a secure, reliable, and independent platform for whistleblowing. Discover how our platform can benefit your organisation, enhance your reputation and drive business success in Singapore and beyond.


In 2021, business leaders
reported
41%
increase in whistleblower
reports which is likely to
rise further		 Out of all fraud cases that
are discovered within
organisations
33%
of cases are exposed by
whistleblowers		 Whistleblowing reports
have confirmed that
58%
of organisations
considers whistleblowing
as high priority
Each year companies lose
on average
5%
of their turnover to fraud.
Twice as much as
companies without a
whistleblowing programme		 42%
of schemes were
detected by tip, and half
of those tips came from
employees		 In 2022
46%
of organisations have
updated their
whistleblowing programmes
 



Read our 2024 Conduct Watch survey report here:

Download report

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Whistleblowing made simple, safe and secure


Building trust is key, which is why independence matters to us. Our localised whistleblowing service in Singapore makes speaking up easy, efficient and secure
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Fully anonymous reporting

Ensures 100% anonymous and confidential reporting of misconduct, while still allowing case managers to engage with whistleblowers for follow-up
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Multiple whistleblower channels

Supports easy reporting through various whistleblowing channels that are tailored to your requirements, with the option of webform, email or phone
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Holistic case management system

Equipped with comprehensive end-to-end functions, allowing for seamless management of notifications, case updates and feedback within a single whistleblowing platform

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Disclosure management

Allows you to designate authorised individuals in your organisation to receive specific types of disclosures
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Advanced reporting tools and whistleblowing software

Utilises advanced whistleblowing software to provide real-time data at your fingertips, with intuitive dashboards and analytics for monitoring
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Accessible and user-friendly platform

Simplifies your whistleblowing workflows with a reporting and case management platform that is easy to use, fully customisable and can be used across multiple devices
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How Conduct Watch works


What is the process when someone wants to report an incident through our Conduct Watch whistleblowing solution? These are the steps:
Reporting
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The whistleblower can choose their preferred channel, fill out a simple form in their local language and opt to be anonymous if they wish.
Triage
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Deloitte’s team of whistleblowing analysts manages the reporting channels and will serve as the first point of contact. The team will handle the reports in terms of taking the calls, gathering information, translating, preparing a summary, preparing a report, providing recommendations and adding attachments.

The reports will be then routed to the designated stakeholder (case manager) within your organisation. At this stage, the team will also determine if there is any conflict of interest and prevent tipping-off by escalating the reports to an alternative stakeholder.
Investigation
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Reports trigger an immediate email notification to the designated case manager, who begins the investigation. The whistleblower receives updates when there is a response.

Whichever channel is used, the whistleblower is provided a reference number and a password to access the whistleblowing platform, giving them a secure way to check on case progress, receive updates, and add additional details or attachments if requested — even if the report is made anonymously.

As the case manager continues with the investigation, they communicate with relevant individuals within the organisation to decide on the best course of action.

To better understand our Conduct Watch whistleblowing system and all the case management functions available, book a demo with us
Download the brochure to learn more
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Click here to download the brochure
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Why Deloitte?

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20+ years of experience
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We have built a comprehensive and enhanced solution to meet your needs
The Deloitte global network
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We leverage our teams across the world for your whistleblowing needs
Built around you
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Tailored to complement and enhance your organisation's processes
Digital with a human touch
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Direct access to the team for any assistance you need
Accessible
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Streamlined processes and accessible anytime, anywhere
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What our clients say about us

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International Supervisory Department, MS&AD Insurance Group

We engaged Deloitte to establish and operate our Global Speak Up program as an independent whistleblowing service available in 16 languages, which can be reported directly to our Group Head Office via a dedicated website or e-mail. Deloitte’s Conduct Watch solution is simple and secure to use, provides safe and trusted channels for our employees to raise their concerns and includes case management features that help us manage our whistleblowing process effectively and efficiently.
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Group Internal Audit & Risk Management, H&H Group

Our cooperation with Deloitte on Conduct Watch dates back to 2019. Since then, H&H Speak Up has been an effective and reliable channel for whistle-blowing, covering all our worldwide operations in multiple languages. Deloitte’s solution significantly facilitates our anti-fraud management and whistle-blower protection, by providing trusted reporting channels to all stakeholders, including our employees and business partners. With the help of Deloitte, we have successfully and effectively promoted our anti-fraud management to all our operations across 4 continents.
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Whistleblowing FAQ


What is whistleblowing?
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Whistleblowing is the reporting of unfair, illegal or unethical activity, usually at work. Where such activity remains unreported and undetected, it could result in serious damage to an organisation. Having a whistleblowing system in place is an effective tool for companies to uncover and address misconduct.
What is a whistleblowing system?
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A whistleblowing system is a reporting system for employees to raise concerns about unfair, illegal or unethical activity in the workplace. At the core of an effective whistleblowing system is the availability of trusted channels of communication that are secure, guarantee anonymity, and allow for timely communication and feedback with the whistleblower.

This makes it possible for a whistleblower to safely report issues or wrongdoing without fear of repercussions.
Why do organisations need whistleblowing?
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Whistleblowing plays a pivotal role in upholding ethical standards and regulatory compliance. It remains one of the most effective measures to help organisations uncover and address unethical behaviour promptly and discreetly.

  • It is estimated that organisations lose 5% of revenue to fraud each year.
    • From 2018-2020, 42% of Singapore-based companies experienced fraud and economic crime from 2018-2020, with 54% of these companies reporting a cumulative direct financial loss of more than USD1 million
  • In 2021, business leaders across the Asia-Pacific region reported a 41% increase in whistleblower reports, a number which is likely to rise further
  • Tips were the most common way frauds came to light, with 43% of cases being uncovered due to a tip from a whistleblower.
    • This is more than three times as many cases as any other detection mechanism – showing that whistleblowing is significantly more effective than internal controls like audits or management reviews.
  • Organisations with whistleblower hotlines experienced a 50% reduction in both the median loss from fraud schemes and the duration required to detect these schemes, compared to organisations without such hotlines
  • As of 2022, 92% of organisations in the Asia-Pacific Region have a formal written whistleblower policy in place

In Singapore, the Code of Corporate Governance advises listed companies to establish whistleblowing channels that allow employees’ concerns about possible improprieties to be safely raised, independently investigated and appropriately followed up on. Singapore Exchange Regulation (SGX RegCo) has also mandated that all issuers establish and maintain a whistleblowing policy that ensures anonymous reporting and that the whistleblower is protected from reprisal.

Conduct Watch can help protect your reputation, people and assets by providing a secure and anonymous reporting channel for concerns to be safely raised by employees.
What are views on whistleblowing in Singapore?
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In 2023 and 2024, Deloitte held its Conduct Watch survey to engage business leaders from Asia Pacific region and beyond with oversight of whistleblowing programmes, in order to gather insights into organisational capabilities and attitudes towards whistleblowing.

Click here to access our 2023 Asia Pacific Conduct Watch Survey Report - The Singaporean Perspective: Download the full report. In this report, we present the key findings based on the responses provided by respondents based in Singapore.

Click here to access the full 2024 Asia Pacific Conduct Watch Survey Report: Download the full report
Who is covered by Singapore’s whistleblowing laws?
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Singapore currently does not have overarching whistleblower laws or regulatory requirements in place to protect whistleblowers, unlike other countries such as Malaysia, the UK, and the EU (EU Whistleblowing Directive).
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Talk to us

Oo Yang Ping

Global & Asia Pacific Leader, Conduct Watch

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