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Issue 31
Issue 31
Capacity for change
Letter from the editor
Elisabeth Sullivan
Editor in chief,
Deloitte Insights
When we asked executives around the world about their concerns for the year ahead, two macro issues rose to the fore: volatility and uncertainty. Sound familiar? Change—and a dearth of reliable data to guide organizations through it—is a known variable in today’s leadership equation.
If change is a constant, it follows that leaders need to ensure their organizations’ capacity for change, and that might look quite different in today’s terms—and tomorrow’s. What will it take to continuously adapt and innovate inside and out?
How can you balance your growth strategy with shorter-term challenges? For this issue, we’ve created and curated exclusive research and insights on how leaders can, as one author puts it, “flourish in ambiguity.”
Deloitte Insights’ mission is to help future-focused leaders navigate what’s next, so we’ll keep these special editions coming, guided by your input on the challenges and opportunities in front of you.
Letter from
the editor
Features
Perspectives
Data points
Contributors
Tim Bottke
Tim Bottke is a partner at Deloitte Consulting GmbH and serves as the telecom and media sector leader for Deloitte Germany. He has helped international telecommunications groups, mostly in Europe and the Middle East, with corporate strategies, commercial due diligence, marketing and sales/go-to-market strategies, and large-scale transformations. Bottke is also an associate professor of practice for digital and strategy at SDA Bocconi School of Management in Milan.
Susan Cantrell
Susan Cantrell is vice president of products and workforce strategies at Deloitte Consulting LLP and a frequent speaker on human capital and the future of work. She is coauthor of the Harvard Business Press book Workforce of One and has also been published widely in publications including Harvard Business Review, The Wall Street Journal, and MIT Sloan Management Review.
Gregory Dost
Greg Dost is a principal in Deloitte US’s strategy and analytics practice. He has led teams on global IT and finance transformation projects, with a primary industry focus on the financial services and consumer sectors. Dost’s work focuses on helping clients redefine their global operating models, capitalize on new technological advances to drive performance, and prepare them for initiating large-scale, multiyear third-party relationships.
Amelia Dunlop
Amelia Dunlop is chief experience officer at Deloitte Digital, helping organizations apply human-equity-centered design to build empathy and trust. She is the author of Elevating the Human Experience: Three Paths to Love and Worth at Work and coauthor of The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty.
Shay Eliaz
Shay Eliaz is a partner with Monitor Deloitte, Deloitte consulting’s strategy practice. He leads Deloitte’s US agriculture sector, supporting clients’ future of food ambitions. Eliaz also is the innovation leader for Deloitte’s manufacturing practice.
Peter Evans-Greenwood
Peter Evans-Greenwood is a fellow with the Australian chapter of Deloitte Asia Pacific’s Center for the Edge, helping organizations embrace the digital revolution through understanding and applying what’s happening on the edge of business and society. Evans-Greenwood has spent 20 years working at the intersection between business and technology, and currently works as a consultant and strategic advisor on both sides of that intersection.
Bryan M. Furman
Bryan Furman is the strategy leader for Deloitte’s US and global research and insights teams. He works with researchers, data scientists, academic organizations, and publishers to uncover, synthesize, and amplify new market insights. He is an experienced leader of consulting engagements across industries focusing on profitability and margin improvement, digital strategy, and customer and employee experience.
Stephen Gold
Stephen Gold is the president and CEO of Manufacturers Alliance and has represented US manufacturers in a variety of senior-level roles over the past three decades.
Jonathan Goodman
Jonathan Goodman is the global chair of Monitor Deloitte, chair of Deloitte’s Global CEO Program, and vice chair and member of the board of Deloitte Canada. He has worked closely with the CEOs, boards, and executive management teams of a variety of global corporations on issues of strategy, growth, M&A, organization, transformation, and transition.
Michael Griffiths
Michael Griffiths is a senior partner in Deloitte US’s workforce transformation practice and leads the firm’s workforce development market offerings focused on learning transformations, knowledge management, leadership development, and assisting clients to become skills-based.
Kate Hardin
Kate Hardin is executive director of Deloitte US’s Center for Energy and Industrials, leading a research team covering the implications of the energy transition for the industrial, oil, gas, and power sectors. She has served as an alumni expert at Yale’s Center for Business and Environment, and she is a member of the Council on Foreign Relations.
Julie Hiipakka
Julie Hiipakka is a leader in Deloitte US’s workforce transformation offering focused on skills-based organizations and workforce development. She advises clients on learning, workforce architecture, and enabling worker and leader performance in the flow of work.
Jo Iwasaki
Jo Iwasaki is the research lead for Deloitte’s Global Boardroom Program. She specializes in corporate governance and risk-related topics.
Robin Jones
Robin Jones leads Deloitte US’s workforce transformation and future of work practices. She advises senior executives as they contemplate how technology and societal changes are impacting work, workforce, and workplace strategies.
Diana Kearns-Manolatos
Diana Kearns-Manolatos is a senior manager with Deloitte’s Center for Integrated Research, where she leads Deloitte’s global research on digital transformation.
Dan Konigsburg
Dan Konigsburg leads Deloitte’s Global Boardroom Program, overseeing a network of 60 countries that engages with boards of directors and audit committees. He serves on the board of governors of the International Corporate Governance Network and is chair of the Organization for Economic Cooperation and Development’s business advisory committee for corporate governance.
Stephen Laaper
Stephen Laaper is a manufacturing strategy and smart operations leader in Deloitte US’s supply chain and network operations practice, and leader of the firm’s smart manufacturing services. He has helped clients across the industrials, automotive, life sciences, and consumer products sectors advance their manufacturing industry 4.0 evolution through cognitive tools, ecosystem collaboration, and industrial applications of the Internet of Things.
Bill Marquard
Bill Marquard is a managing director in Deloitte US’s strategy and analytics practice. He leads Deloitte’s market efforts on resilient leadership, and previously served as a C-level executive for a Fortune 200 retailer/wholesaler and as an adjunct professor at Northwestern University’s Kellogg School of Management.
Céline Neuenschwander
Céline Neuenschwander is a researcher at Deloitte Switzerland and a consultant in business operations. She focuses on the public sector and state-related companies, and her research and consulting experience spans politics, economics, international relations, and the public sector.
Aaron Parrott
Aaron Parrott is a managing director with Deloitte Consulting LLP focused on helping clients complete large-scale transformations, develop analytic solutions, and implement digital solutions to manage complex supply networks. His areas of expertise include digital supply networks, IoT solutions, enterprise lean transformation, and supply network advanced analytics.
Ashley Reichheld
Ashley Reichheld is a principal at Deloitte Digital and leads Deloitte’s customer and marketing practice for the consumer industry. She is the author of The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty.
Tim Paul Smith
Tim Paul Smith is a principal with Deloitte Consulting LLP and serves as the US leader for Monitor Deloitte’s technology strategy and business transformation practice. He has worked across sectors on technology advisory and implementation projects in the US and abroad.
William Touche
William Touche is the architect of the Deloitte Global Boardroom Program, leads Deloitte’s UK Boardroom Program, and is a vice chair of the UK firm.
Katherine Wannan
Katherine Wannan is a partner at Deloitte Australia who works with business leaders to design and accelerate the workforce they need to deliver their climate and sustainability strategy. Wannan has led teams in consulting, HR, and project management, and large-scale workforce programs across education, the public sector, financial services, and life sciences in Australia, the UK, and the US.
Paul Wellener
Paul Wellener is a vice chair of Deloitte LLP and leader of Deloitte’s US industrial products and construction practice. He helps companies adapt to an environment of rapid change and uncertainty—globalization, exponential technologies, the skills gap, and the evolution of Industry 4.0.
Ralph Wyss
Ralph Wyss leads Deloitte Switzerland’s regulatory risk and assurance practice, and the defense, security, and justice sector within the government and public services industry. He is an anti-money-laundering and compliance expert in the Swiss market, and he provides restructuring and liquidation services to banks. Wyss also is a Swiss attorney-at-law and an officer in the Swiss army active in military intelligence.
Gerald C. Kane is a visiting scholar at Harvard Business School, and a professor of information systems and the faculty director of the Edmund H. Shea, Jr. Center for Entrepreneurship at Boston College. He has authored more than 100 papers dealing with the implications of digital technologies on organizations for both academic and practitioner audiences.
Meet the team
Executive advisor
Rod Sides
Publisher
Jeff Pundyk
Editor in chief
Elisabeth Sullivan
Art director
Matt Lennert
Creative
Sylvia Yoon Chang (team lead)
Jaime Austin
Natalie Pfaff
Molly Piersol
User experience research and design
Denise Weiss (team lead)
Ekta Dubey
Danielle Johnson
Joanie Pearson
Web production
Melissa O’Brien (team lead)
Mackenzie Odom
Web development
Sourabh Yaduvanshi (team lead)
Bhupesh Chikara
Nitin Gaurav Singh
Megha Priya
Supreetha R
Knowledge services
Joy Kishta (team lead)
Pruthvi C.
Sakshi Gupta
Abhijit Sahu
Roshni Thawani
Editorial
Aditi Rao (team lead, US and India)
Richard Horton (team lead, Europe)
Jennifer Wright (team lead, Asia Pacific)
Andy Bayiates
Rupesh Bhat
Corrie Commisso
Emma Downey
Karen Edelman
Aditi Gupta
Aishwarya Iyer
Abrar Khan
Rebecca Knutsen
Ramani Moses
Sanjukta Mukherjee
Elizabeth Payes
Arpan Kumar Saha
Sara Sikora
Rithu Thomas
Stacy Wagner-Kinnear
Multimedia
Sarah Jersild
Production
Blythe Hurley (team lead)
Hannah Bachman
Prodyut Borah
Preetha Devan
Aparna Prusty
Shambhavi Shah
Audience insights and product management
Amy Bergstrom (team lead)
Nishant Raghuwanshi
Hannah Rapp
Audience development
Turner Roach (team lead)
Atira Anderson
Pooja Boopathy
Kelly Cherry
Maria Martin Cirujano
Nikita Garia
This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.
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Deloitte Insights Magazine ISSUE 31
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Deloitte Insights Magazine ISSUE 31
Originally published in “Economic Growth” on March 4th, 2022.
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