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Government & Public Services

Table of Contents

TABLE OF CONTENTS Introduction Meet Industry Leaders visit the center related content
Generative AI transforming government

Introduction

Generative AI has ushered in a new era of intelligent automation in government. When paired with other forms of automation and appropriate human judgment, generative AI has the potential to make government more efficient and more effective. However, doing so requires understanding how the technology impacts work and the unique barriers in different sectors.

Generative AI and government work: An in-depth analysis of 19,000 tasks Generative AI and government work: An in-depth analysis of 19,000 tasks

Generative AI and government work: An in-depth analysis of 19,000 tasks

Deloitte’s analysis reveals three criteria that can help determine which tasks could be assigned to generative AI tools and when government occupations could feel pressure to adopt them.

ARTICLE 10-MIN READ
generative ai image generative ai image

Generative AI can help transform government procurement

Combining the analytical strength of generative AI with human judgment can make government procurement both more efficient and more effective in how it serves the public.

ARTICLE 8-MIN READ
Consumer Center, Retail & Distribution, Future of Work
realizing the potential image realizing the potential image

Realizing the potential of generative AI in human services: Use cases to transform program delivery

Generative AI is a powerful tool that, when used in concert with other AI tools and appropriate governance mechanisms, can help services reach people more quickly and equitably.

ARTICLE 11-MIN READ
Consumer Center, Retail & Distribution, Future of Work
leveraging ai image leveraging ai image

Leveraging AI for effective emergency management and crisis response

AI can help emergency response agencies provide personalized care to match the large scale of modern crises.

ARTICLE 12-MIN READ
Consumer Center, Retail & Distribution, Future of Work
ai can turbocharg image ai can turbocharg image

AI can turbocharge government regulatory operations

Armed with powerful AI tools, government regulators can change how they work and interact with businesses and citizens alike.

ARTICLE 13-MIN READ
Consumer Center, Retail & Distribution, Future of Work
a snapshot of how abstract image snapshot of how abstract image

A snapshot of how public sector leaders feel about generative AI

How government leaders feel about new technologies, such as generative AI, can help public sector organizations chart a way forward on this new technology.

ARTICLE 4-MIN READ
dynamic ai governance image dynamic ai governance image

Dynamic AI governance: A recipe for crafting trustworthy AI

What does it involve? Fusing diverse governance strategies, evolving with technological and policy shifts, and incorporating a dash of crucial human touch.

ARTICLE 12-MIN READ

Continue the conversation

Meet the industry leaders
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Joe Mariani

Emerging technology research leader, Deloitte Center for Government Insights
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William D. Eggers

Executive director, Deloitte Center for Government Insights
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Ed Van Buren

Public sector artificial intelligence leader

Visit the Deloitte Center for Government Insights

Access more insights for the defense, security and justice, government health care, state and local government, transportation and infrastructure, human services, and higher education sectors.

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The authors would like to thank Kavita Majumdar, Shambhavi Shah, Rupesh Bhatt, and Abrar Khan from Deloitte Insights for their editorial support. The authors would also like to thank Sofia Sergi, Jaime Austin, Joanie Pearson, Denise Weiss, Molly Piersol, Pooja N Lnu, Sonya Vasilieff, Melissa O’Brien, and Caroline Hennessy for designing the interactive webpage and graphics for the collection of generative AI articles.

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