Hospitality & Airlines

Steve is the managing director of Deloitte's Consumer Industry Center, Deloitte Services LP. He leads a team that conducts research to uncover new ways of thinking, working, and leading within the consumer industry through data and evidence driven analysis.

With more than 20 years of experience within consulting and high tech, Steve is especially interested in the intersection of technology, consumers, and business. He is focused on how industry leaders can deliver better results and the strategies organizations use to adapt to accelerating change.

Lupine Skelly is a manager at Deloitte Services LP’s Consumer Industry Center and leads research for the Retail, Wholesale & Distribution sector. With more than 15 years of retail market research experience, Skelly uses her expertise to uncover actionable insights around emerging trends across the retail industry. In addition, her research focuses on consumer behavior and how it relates to key retail events, such as back to school and holiday.

Ryan is the research leader supporting the global Automotive sector for Deloitte's Consumer Industry Center. His primary focus is creating engaging, actionable insights to deepen the conversation around key trends and issues occurring across the global automotive sector landscape. 

As Deloitte’s research manager for Transportation, Hospitality & Services, Maggie Rauch collaborates with firm leadership to design and execute research on the state and future of the industry. She has a decade of experience as a travel industry subject matter expert and research team leader.

Justin Cook is the research leader for the consumer products sector within Deloitte’s Consumer Industry Center, Deloitte Services LP. He also conducts cross-sector research for the center, examining issues such as how inflation, sustainability, and trust affect consumer behavior. With more than 20 years of experience in market research, management consulting, and technology, Cook asks challenging questions and helps clients understand how the world is changing.