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Supply chain transparency is critical for managing rising levels of risk in an environment where corporate supply chain practices are attracting increasing legal, regulatory, and consumer scrutiny.
In 1904, Upton Sinclair spent two months in Chicago’s “Packingtown” uncovering horrific details about the meat-packing industry, which he portrayed in the classic book The Jungle. Public outrage over The Jungle prompted two new laws—the Food and Drug Act1 and the Meat Inspection Act2—that became early drivers of supply chain transparency in the United States.
More than a century later, companies continue to face scrutiny of their supply chain practices, including workers’ rights, product safety and integrity, and environmental responsibility. Evidence of this scrutiny in recent years is visible through a number of high-profile global events. Brands have been exposed. Coalitions have formed. And more stringent laws have been passed.3
Yet many companies struggle to achieve supply chain transparency. A recent study conducted at Stanford’s Graduate School of Business revealed that while most respondent companies have social and environmental systems in place for internal operations, less than a third have similar structures to monitor the practices of their immediate and extended supplier network.4
The dispersed nature of today’s supply chains creates increasing levels of risk for multinational businesses, making transparency both critical and complex. Without effective visibility into their supply chains, executives potentially have a significant blind spot in their enterprise risk management structure, from which substantial legal, financial, and reputational exposure could emerge.
Supply chain transparency isn’t easily achieved; it requires a solid foundation and continuous improvement over time. This article presents a practical four-step approach that companies can take to begin the process of building a transparent supply chain in the current global environment.
Transparency goes beyond gaining visibility into the extended supply chain. It is the process by which a company takes action on the insights gained through greater visibility in order to manage risks more effectively.
In the past, considerable physical and temporal distance separated a supply chain’s upstream activities from the manufacturer and its downstream stakeholders. Now, the proliferation of technology, especially mobile devices, and the pervasive use of social media have brought upstream risks much closer to the eyes, ears, and voices of downstream stakeholders, including consumers, business customers, news media, regulatory agencies, and nongovernmental organizations.
At the same time, supply chain risks grow significantly as supply chains span more legal jurisdictions, different types of business practices, and widely varying cultural norms. In this context, transparency becomes the vital process of managing risks by accessing, learning from, and acting on supply chain information. By itself, transparency is an increasingly important capability for companies. But as part of a company’s broader attempts to build supply chain resilience—the ability to recover from and reduce the impact of key risk events5—transparency’s role is pivotal.
Even supply chain executives who understand the importance of transparency may struggle to prioritize activities and build a transparency process. For companies with traditional or non-traditional supply chains (see sidebar, “Risk and transparency in a non-traditional supply chain”), creating a high-level road map may help. A company can begin by identifying, prioritizing, and visualizing potential supply chain risks; then, it can use “transparency levers” to bridge information gaps; finally, it can move on to managing the insights gained from the process and monitoring the supply chain for additional insights going forward.
A major hotel company, home to several brands and thousands of properties around the world, was concerned about potential supply chain vulnerabilities. Yet executives were unsure about how to prioritize areas requiring improved transparency. The company followed a four-step process to transparency:
Through this process, uncertainty in the company’s supply chain was addressed with a prioritized set of focus areas, a risk management tool, and a targeted action plan. While eliminating risk is a near-impossible task, building transparency and the tools to manage the resulting information are efficient ways to focus resources and build a more resilient supply chain organization.
It’s easy to become overwhelmed by the sheer number of risks inherent in most supply chains today, given the number of locations from which companies source materials, geographies where they have manufacturing operations, and routes they travel to market. So an important first step is to determine which risks to focus on. A comprehensive list of supply chain risks is a good starting point; from there, companies can create a short list focusing on their specific high-priority areas. A scoring process based on the Failure Modes and Effects Analysis7 can help make this process manageable.
Supply chain risks, such as political instability in the region of supply or lack of environmental compliance by the supplier, can be grouped into four broad categories: macroeconomic, extended value chain, operational, and functional.8 The Failure Modes and Effects Analysis can be used to review potential risks from each category and zero in on those that are highest priority. Scoring and ranking includes possible severity of the risk, likelihood of occurrence, frequency of occurrence, and ease of detection if the risk does occur (see figure 1).
An example of a high-priority risk in a traditional supply chain might be a costly component that is necessary for the assembly of a product in a manufacturing plant in the United States. That component may be manufactured in several other countries with known labor issues. Looking at the sourcing process from a transparency perspective and using the Failure Modes and Effects Analysis, the risks associated with this component could have a costly impact on the company (severity), create brand issues related to labor (likelihood), occur in every piece (frequency), and be difficult to distinguish from lower-risk parts (ease of detection).
Once potential risks have been identified and prioritized, a productive next step is to map the volume of products a company has flowing around the world using tools such as Google Earth or 3D mapping (figure 2). The lines used to depict those flows vary in thickness to show the relative volume of product flows. This type of visual representation reveals points of vulnerability where large volumes of products flow from particular suppliers into high-risk regions—a new and compelling way to visualize a supply chain and see potential risks that might not have been apparent otherwise.9
The transparency mapping process involves identifying and mapping the suppliers and business partners for a product or products, isolating where visibility is most limited (“information gaps”), and determining who might be able to help close those information gaps.
A large adult-beverage manufacturer engaged suppliers and mapped the location of facilities within its supply chain as well as water risk by region (see figure 3). In this way, the company was able to visualize locations that were currently, or would be in the near future, at higher risk due to water scarcity, which could potentially increase costs or disrupt supply. Similar analyses were also performed with location data for other important metrics such as energy costs or deforestation.10
After prioritizing potential risk areas and highlighting information gaps, companies can use a number of transparency levers to help close those gaps (see figure 4). For example, an increasingly common method for capturing up-to-date and honest feedback from suppliers is the use of anonymous short messaging service (SMS) text surveys and feedback mechanisms. Companies have found that this is a more comfortable option for company employees and employees of suppliers to raise grievances or share feedback, compared to using a hotline or voicing concerns in person during an audit.
A large retailer conducted an exercise to increase the transparency and resilience of its supply chain. The results revealed a number of priority risks and associated information gaps. One of the risks, verification of legal sourcing of virgin fiber for paper-based products, occurred several tiers upstream in the company’s supply chain (see figure 5, step 1). This risk surfaced because of concerns about both regulatory compliance and potential reputational issues. Specifically, the company discovered that it would have trouble complying with reporting requirements of the US Lacey Act of 1900, such as providing adequate details about species of fibers and countries of origin. Not only could noncompliance have potential legal and financial ramifications, but heightened public scrutiny of paper-based product sourcing could expose the company to substantial brand risk if it was found to be sourcing paper fibers from Brazil or Indonesia, which account for 15 percent of greenhouse gas emissions from forest loss.11
As the retailer mapped its value chain (figure 5, step 2), it identified an important information gap involving the lack of certification or verification methods to validate the true source of paper products. The company then determined that the transparency lever to close the gap was to develop and implement leading-practice certification standards with major paper suppliers (figure 5, step 3). This lever helped to mitigate risk in two ways: The retailer’s action compelled its major suppliers, which were also internationally known brands, to enhance their supplier scrutiny; and the retailer engaged nonprofits working in the affected areas to validate that the new certification standards were being met.
The company’s actions illustrate how transparency levers such as certification standards can reduce risks and create value for both the manufacturer and suppliers two and three tiers upstream.12
Closing information gaps is foundational to transparency, but a sustainable transparency program goes further by helping a company learn from and manage the insights gained from that newfound information. Once a company settles on its approach to building a transparent supply chain, it is important to track and manage the resulting information. A practical way to do this is through a spreadsheet that serves as a supplier database containing different compliance and risk data such as audit history, total spend, and geographic location. Adding basic algorithms to sort suppliers into high-, medium-, and low-risk tiers can help with the prioritization, management, and enactment of corrective action plans (CAPs). A more sophisticated enterprise-wide system might integrate real-time, macroeconomic risk indicators, supply chain visualization tools, and predictive analytics capabilities. Regardless of sophistication, insights from transparency most effectively contribute to supply chain resilience if the information is appropriately managed, monitored, and, above all, used.
A multinational heavy equipment manufacturer discovered through a transparency analysis that its key supplier had recently experienced four fires in its factories over a three-month period. The fires impacted parts availability for the manufacturer’s production processes, besides creating potential safety, legal, and brand issues. Similar risk events could have been impacting the company for years, as there were more than 30 ERP and manufacturing resource planning (MRP) systems in place with limited integration. Once those information gaps were identified, the manufacturer worked with suppliers and third parties to close them through better information-sharing, as well as by drawing upon third-party monitoring tools that monitor emergency broadband services and can notify the manufacturer immediately of a fire at one of its supplier locations. What used to take three weeks in terms of diagnosing and uncovering the source of potential supply disruptions now requires less than 30 minutes, allowing the company to rapidly adjust its supply plans without risking a disruption in the delivery of equipment to its customers.13
Traditionally, companies have struggled to access data about external suppliers and manage it across extended multinational value chains. However, advancements in technology now allow companies to tap into a variety of internal and external information sources for a broad-based view of supply chain participants and risks. The following examples illustrate how technology can support the transparency process.
Technologies like the aforementioned are evolving at a rapid clip, and new technologies will continue to emerge in coming years. As a result, companies may struggle to decide which options to invest in and how to integrate those technologies into their existing operations and IT infrastructures. It may be effective to first understand what opportunities may be available to leverage existing technology that is already being used within the enterprise. Subsidiaries or business units often quietly test solutions “under the radar,” so viable options may already exist. By assessing what is currently in use or being planned, a company can avoid reinventing the wheel and potentially deploy a solution faster by leveraging current resources.
Just as Sinclair’s The Jungle did in the United States more than 100 years ago, many people and organizations around the world today have the power to expose illegal, unsafe, or irresponsible practices—or simply inefficient processes—through a host of publicity mechanisms. The “sound” of their commentary could easily become more than a vague disturbance to a multinational brand—it could create lasting, serious trouble. So beyond any required regulatory compliance, businesses today have a vested interest in evaluating how transparent their supply chains are and having a clear understanding of the risks associated with their supply chains.
“[I]t was a sound, a sound made up of ten thousand little sounds. You scarcely noticed it at first—it sunk into your consciousness, a vague disturbance, a trouble.”22 -Upton Sinclair, The Jungle
However, rather than viewing transparency as a challenge or burden, companies can leverage the opportunity to identify potential operational improvements, promote good corporate citizenship, reinforce the strength of their brands, and potentially minimize the impact of future events. The four steps outlined above, along with the creative use of technology, can provide companies with a clear path to transparency.
Deloitte’s supply chain risk and resilience services, delivered by Deloitte Consulting LLP and Deloitte & Touche LLP, help companies build resilience into their supply chains to proactively address critical vulnerabilities that expose an organization to risks that exceed its risk tolerance. We draw on a database of more than 200 supply chain risks, created through a combination of secondary research and Deloitte intellectual property, including Risk Intelligent Enterprise™ frameworks. We also offer tools that can integrate external information about suppliers with internal KPIs or risk indicators. Contact the author for more information or read more about our supply chain and manufacturing operations services on www.deloitte.com.