Getting real about branch transformation
How to reinvigorate branch strategy
For many banks, determining the best strategy to deliver seamless customer service at the branch across various channels and platforms can be a challenge. Read this report to learn recommendations to transform your retail branch.
This report recommends some near-term solutions that can help banks get greater value from their branch networks and help achieve their long-term objectives. It touches on:
- Understanding branch needs and customer expectations
- Reimagining branch design
- Empowering branch staff
- Approaching customer engagement platforms from a new angle
- Making branch transformation a reality
While the considerations presented to help reinvigorate branch performance may seem simple, putting them into practice can often be tricky, requiring strong commitment by leadership and collaboration across the institution.