Principal | Strategy & Operations
Susan is a principal in Deloitte Consulting LLP's Strategy and Operations practice. She is a member of the US and Global Strategy & Operations leadership teams, serving as the S&O client excellence leader. Her personal specialty is in leading organizations through complex global business services restructuring programs. With more than 23 years of consulting experience, she serves as a trusted advisor to senior executives at top-tier clients. She also spearheads the creation of industry-leading research and articles used by organizations around the globe.
Susan is passionate about solving client problems and enjoys leading people to achieve results. She values the many opportunities Deloitte offers her and others to develop their careers in almost any direction. She has held several leadership positions with Deloitte, including roles in its groundbreaking Women's Initiative. Susan loves golfing, reading, and traveling with her family.
Understanding loyalty with today's customer: Why customers stay put in sub-optimal business relationships