Article

Resilience in hospitality: Keeping pace and getting ahead

How thriving hospitality organizations are preparing for whatever the future may bring

In this report, we look at four broad areas in which travel and hospitality organizations are particularly experiencing strain—talent shortages, technological disruptions, changing consumer expectations, and brand and reputational challenges—and we explore what top organizations are doing in these areas to build resilience.

Over the last three years, the challenges faced by hotels, restaurants, and aviation companies may have felt insurmountable at times. Now, as organizations in the hospitality and travel industry work to recover in the post-COVID-19 world, new challenges keep emerging.

This difficult climate can be seen as a game-changing opportunity, however, to develop the tools and strategies to effectively respond to unknowns in the future— that is, to build resilience. Recent global turmoil has made it clear that resilience needs to become a true strategic priority at the highest organizational levels.

Read Resilience in hospitality: Keeping pace and getting ahead today to discover how you can position your business to withstand and adapt to whatever new challenges come your way.

Did you find this useful?
The future of hospitality

Re-engaging consumers post pandemic