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The future of trust
Consumer trust
Deconstructing trust

Trust as a catalyst for recovery

As our world starts to emerge and recover from COVID-19, resilient leaders need to inspire their teams to navigate through significant uncertainties. Great leadership requires even greater followership and followership is nurtured by trust.

Learn more about embedding trust into your recovery plan.

“Trusted companies know how to balance the trust of all of their stakeholders. They can act in favour of one group while still serving the interests of others.”

Sandra J. Sucher
Harvard Business School

The CEO’s trust agenda

Operationalizing trust by understanding and influencing the appropriate levers.

Managing the trust equation needs to be on every CEO and their management team’s performance scorecard. Boards need to be monitoring this on an ongoing basis as part of its mandate. Assess initiatives that impact stakeholder relations.

Trust diagnostic
Consumer intelligence
Future of trust lab
Research partnership
Research partnership with
Sandra J. Sucher and
Sharlene Gupta of
Harvard Business School

Benefits

Your organization becomes more resilient in troubled times, and differentiates itself in a crowded market.

Your organization's culture evolves when it begins to measure trust and works to become more trustworthy.

Your organization begins to embrace a higher purpose—beyond product or service quality and profitable growth—because building quality relationships with all its stakeholders is central to building trustworthy brands.

Get in touch!

The team

Jennifer Lee

Managing Partner, Growth Platforms Value Creation Services
jenniferlee@deloitte.ca
416-874-3344

Nick Galletto

Global Cyber Risk Services Leader
ngalletto@deloitte.ca
416-601-6734