Canadian retail banking in the age of COVID-19

Global discussion forum

Retail banking in the age of COVID-19

Panelists

• David Chubak, Head of U.S. Retail Banking, Citi
• Axel Lehmann, President UBS Switzerland, Member of the Group Executive Board, UBS
• Dan Rees, Canadian Banking Group Head, Scotiabank
• Angel Rivera Congosto, Senior Executive Vice President Retail & Commercial Banking, Santander

Moderator

• Rob Galaski, Global Managing Partner, Banking & Capital Markets, Deloitte Consulting

COVID-19 has affected businesses worldwide, and the retail banking industry is no exception. In this podcast, four global retail banking leaders discuss lasting certainties and implications of the pandemic on the retail banking market, uncertainties which could shape global retail banking in the medium term, key dimensions of global banks that could be impacted by the rapidly changing landscape, and perspectives on thriving in what will be the new normal.

This report introduces four scenarios for how the COVID-19 pandemic could accelerate or redirect the Canadian retail banking industry over the next one to three years. Building on several trends already in motion, the scenarios are built on important macro and banking sector uncertainties—those already evident, and others that are potentially plausible based on the severity of the pandemic and government actions.

Read the report to learn how to move beyond responding to the crisis towards recovering in the next one to three years.