Illustrative vignette

A look at the current state

Aleks is a retired forestry worker who recently moved to Manitoba after working in northern Ontario for much of his career. His prescribed care involves regular appointments with a local physiotherapist for chronic pain from a permanent, work-related injury. Changing all his identity documents for the move from Ontario to Manitoba and bringing his medical records with him was difficult and stressful, and he faces having to pay for treatment out of pocket or even pause treatment while he waits for assurance that he’s fully covered in Manitoba. Aleks isn’t exactly digitally savvy and English is not his first language.

Envisioning the digital ID-enabled future state

Using a root provincial ID, such as a digital health card, issued to his smartphone in Ontario by the provincial government, Aleks can easily apply for a Manitoba health card through its web portal. Since his key medical records (vaccination details, diagnostic tests, etc.) are also accessible through a digital portal using the identity held in his digital wallet, Aleks can pull his information and transfer it to the relevant  parties in his new province rather than emailing unsecure PDFs from disparate sources.

How digital ID can enable an integrated circle of care

In his digital wallet, Aleks can assign delegation rights to his daughter so that she is able to remotely view his medical information in her own digital wallet. She helps with managing his appointments, test results, and prescriptions. Another set of eyes reduces the stress for both and is locked to her ID, ensuring she is the only one with delegate access.

For an upcoming specialist appointment, Aleks will be dialing in remotely. Using his digital wallet, he can authenticate that both he and the doctor are the appropriate parties on the call. It’s as easy as video chatting with his grandkids. At the end of the appointment, the doctor sends a digitally signed prescription to his phone that Aleks can scan at the pharmacist. No more paper trails!