Robotic Process Automation

Deloitte’s Robotic Process Automation (RPA) offering can deliver automated and improved business processes required to make your organization more effective, and increase capacity in your teams.

We will assess your needs and match your requirements with technology that suits your purposes. Our RPA offering is built to realize benefits for you, fast.

The Deloitte Approach to Robotic Process Automation

Robotic process automation - what it is

RPA software ‘robots’ perform routine business processes by mimicking the way that people interact with applications through a user interface and following simple rules to make decisions. In some cases, entire end-to-end processes can be performed by software robots with very little human interaction (typically to manage exceptions).

What are the benefits of Robotic Process Automation?

  • Cost Reduction (reduced processing times & increased throughput)
  • Improved customer & employee experience
  • Decreased cycle times
  • Improved accuracy
  • Enhanced reporting
  • Improved consistency
  • 24/7 availability
  • Flexibility and scalability

Process selection criteria

Although applications of robotic automation can vary, a finite set of criteria is used to determine areas of maximum impact

Typical first wave automation opportunities

Several opportunities exist across processes typically housed in dedicated teams, shared services or even activities that have been outsourced

How can Deloitte help?

  • RPA Strategy (Operating Model, Business Case, Roadmap)
  • Vendor Selection
  • Opportunity Identification
  • Proof-of-Concept / Pilot Advisory
  • RPA Execution Support

Key contacts

Stephen Cryer

Stephen Cryer

National Leader, Robotics & Cognitive Automation

Steve Cryer is a Partner in the Strategy & Operations practice at Deloitte and brings over 20 years of consulting experience in the Financial Services Industry. Steve is based in Deloitte’s Toronto of... More

Dave Turk

Dave Turk

Partner, National Digital Integration Leader

Dave Turk is a Partner in Deloitte Canada’s Consulting group. Dave leads Deloitte’s Digital Integration practice nationally, a practice which spans Digital development, Digital engineering, LEAN/Agile... More

Sukh Kundu

Sukh Kundu

National RPA Lead

Sukh leads Deloitte’s National RPA practice, and is a Lean Six-Sigma Black Belt with over 12 years’ experience. She focuses on large scale business process transformations, strategy / CoE development ... More

Satheesh Sanmugananthan

Satheesh Sanmugananthan

RPA Technology Lead

Satheesh is a Delivery Leader with over 18 years of corporate, consultative, operational expertise. Extensive experience in Consulting, and multi-million dollar System Integration, Custom Application ... More

Victoria Bovaird

Victoria Bovaird

RPA Human Capital Leader

Victoria is a Human Capital Consulting professional who focuses on people transformation and financial services. With over fifteen years of experience helping organizations implement change successful... More