Robotics & Cognitive Automation

Deloitte’s Robotics & Cognitive Automation (R&CA) offering can deliver automated and improved business processes required to make your organization more effective and to increase capacity in your teams.

We will assess your needs and match your requirements with technology that suits your purposes. Our R&CA offering is built to realize benefits for you, fast.

The Deloitte Approach to Robotics & Cognitive Automation

Robotics & Cognitive Automation – what it is

R&CA software ‘robots’ perform routine business processes by mimicking the way that people interact with applications through a user interface and following simple rules to make decisions. In some cases, entire end-to-end processes can be performed by software robots with very little human interaction (typically to manage exceptions).

What are the benefits of Robotics & Cognitive Automation?

  • Cost Reduction (reduced processing times & increased throughput)
  • Improved customer & employee experience
  • Decreased cycle times
  • Improved accuracy
  • Enhanced reporting
  • Improved consistency
  • 24/7 availability
  • Flexibility and scalability

Process selection criteria

Although applications of robotics & cognitive automation can vary, a finite set of criteria is used to determine areas of maximum impact.

Typical first wave automation opportunities

Several opportunities exist across processes typically housed in dedicated teams, shared services or even activities that have been outsourced.

How can Deloitte help?

  • RPA Strategy (Operating Model, Business Case, Roadmap)
  • Vendor Selection
  • Opportunity Identification
  • Proof-of-Concept / Pilot Advisory
  • Enterprise-wide Automation Scaling
  • RPA Execution Support
  • Managed Services

Key contacts

Stephen Cryer

Stephen Cryer

National Leader, Robotics & Cognitive Automation

Steve Cryer is a Partner in the Strategy & Operations practice at Deloitte and brings over 20 years of consulting experience in the Financial Services Industry. Steve is based in Deloitte’s Toronto of... More

Christian Piron-Chen

Christian Piron-Chen

Technology Lead

Christian is a Senior Manager within the Digital and Systems Integration practice. With over 12 years of technology execution experience, Christian brings leadership and client value by aligning strat... More

Mike Rosenblood

Mike Rosenblood

West Lead

Mike leads Deloitte’s R&CA practice in British Columbia across all industries (Financial Services, Insurance, C&IP, Public Sector and SME/Private Clients). He has led the delivery of R&CA projects in ... More

Satheesh Sanmugananthan

Satheesh Sanmugananthan

National R&CA Lead

Satheesh is a Delivery Leader with over 18 years of consulting, management and operational expertise. He has extensive experience leading Technology and Digital Transformations in the Financial Servic... More

Victoria Bovaird

Victoria Bovaird

RPA Human Capital Leader

Victoria is a Human Capital Consulting professional who focuses on people transformation and financial services. With over fifteen years of experience helping organizations implement change successful... More