COVID-19 boosts digitalisation of retail banking
Even before the current crisis, online services had become an integral part of retail banking. The impact of COVID-19 has now reinforced this trend which is likely to continue once the crisis has passed. Cost is a major factor for banks, but customers also increasingly want online banking.
Navigating towards a 'next normal’ after COVID-19
Lessons from APAC wealth managers
This study focuses on how APAC client advisors and clients have navigated the COVID - 19 crisis, how their needs are likely to change, and how the client interaction model may develop in the future.
Financial Markets Regulatory Outlook 2020
While Switzerland’s current domestic regulatory environment mirrors global trends with the pace of regulatory policy change slowing, in 2020 we expect financial services firms, especially banks, to have some respite from the huge regulatory implementation agenda that has characterised the last decade.
Our annual assessment from Deloitte’s EMEA Centre for Regulatory Strategy explores trends and specific regulatory themes that will shape the financial services industry in 2020.
Ecosystems 2021 – what will the future bring?
Shaping and positioning of the financial services industry
The rapid development of ecosystems is presenting financial service providers with major operational and strategic challenges. This view is confirmed by our study, which is based on the results of a survey of Swiss and German financial service providers.
Digital Banking Maturity Study
Are Swiss banks prepared for the new world of banking?
In this EMEA report, Swiss banks score high when it comes to digital maturity – to a certain degree, surprisingly high. What are Swiss banks doing well, and where can they improve when it comes to their range of digital offering – and to the user experience of their customers?
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