Financial service providers should not ignore the risk of loan defaults
The COVID-19 crisis is not a financial crisis, so it has had less of an impact on the financial sector than on other sectors. Most financial service providers are well prepared for crises and well capitalised. However, the crisis is not yet over.
Navigating towards a 'next normal’ after COVID-19
Lessons from APAC wealth managers
This study focuses on how APAC client advisors and clients have navigated the COVID - 19 crisis, how their needs are likely to change, and how the client interaction model may develop in the future.
Swiss banking in a post-COVID-19 World: How to turn the crisis into an opportunity
We will feel the effects of this crisis for years – both economically and socially – and it will have a lasting impact on how banks interact with their clients. Although it presents a challenge for banks, it will also open up opportunities.
COVID-19 boosts digitalisation of retail banking
Even before the current crisis, online services had become an integral part of retail banking. The impact of COVID-19 has now reinforced this trend which is likely to continue once the crisis has passed. Cost is a major factor for banks, but customers also increasingly want online banking.
Realizing the digital promise in financial services
This series of papers from the Institute of International Finance and Deloitte explores how financial services firms are implementing digital transformation. We look at the challenges, enablers and partnerships to capture more value from digital transformation and ensure success.
Ecosystems 2021 – what will the future bring?
Shaping and positioning of the financial services industry
The rapid development of ecosystems is presenting financial service providers with major operational and strategic challenges. This view is confirmed by our study, which is based on the results of a survey of Swiss and German financial service providers.
Digital Banking Maturity Study
Are Swiss banks prepared for the new world of banking?
In this EMEA report, Swiss banks score high when it comes to digital maturity – to a certain degree, surprisingly high. What are Swiss banks doing well, and where can they improve when it comes to their range of digital offering – and to the user experience of their customers?
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