Consumer insights

Understanding consumer behaviors and demands to enhance customer engagement

In 2020, what began as a global health crisis gave way to an economic crisis. As economies around the globe navigate new COVID cases, new virus strains and vaccine rollouts, we are living in a fundamentally altered world. To better understand changing consumer trends, sentiment and behaviour, Deloitte monthly surveys the relationship between physical and financial well-being, spending intentions and the trends accelerated by the pandemic.

Deloitte’s monthly Consumer Tracker survey monitors the attitudes and behaviors of over 23,000 consumers across 23 countries. The aim of our Tracker is to make regular comparisons between consumer markets in each of the countries and highlight any similarities and differences between them.

Visit the interactive dashboard to discover the latest findings on the current consumer mindset.

Latest consumer insights

Global Powers of Retailing 2023

The Global Powers of Retailing 2023 report shows the top 250 companies posting 8.5% year-on-year growth in retail revenue, up from 5.2% in the previous year. The apparel and accessories sector achieved the highest annual sales growth with 31.3%. The top 250 retailers achieved an average net profit margin of 4.3%. With 73% of Consumer Industry CXOs having increased investments in sustainability over the last year, this remains high on the agenda.

Read more about revenue growth and continued focus on sustainability

2023 Consumer Products Industry Outlook

An industry known for stability and consistency confronts the whipsaw of change. In this environment, the best signal of success comes from those consumer packaged goods (CPG) companies that solve an increasingly complex equation to achieve profitable growth. Prepare for the year ahead and help your business embrace the changing consumer with actionable insights from our 2023 consumer products industry outlook.

Read more about pursuit of profitable growth in challenging times

2023 Global Automotive Consumer Study

What consumer trends and disruptive technologies will have the most impact on the automotive industry in the coming year? For more than a decade, Deloitte has published data and insights in our Global Automotive Consumer Study that can help automotive companies overcome challenges to thrive. Explore key findings on the evolution of mobility, smart cities, connectivity, transportation, and other issues surrounding the movement of people and goods.

Read more about the 2023 Global Automotive Consumer Study

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