Identity Management

Consumer Identity and Access Management

Businesses are changing and are becoming more and more consumer-centric. Newly emerging technologies are striving to create a balance between convenience and security. Let us help you achieve that balance.

Challenges

Digitalise your business and minimise security breach

Here are some common challenges our clients experience:

  • Several Login IDs / Passwords to remember

  • Inconsistent User Experience across services and line of businesses

  • Limited technology interoperability and slow adoption of cutting-edge technology

  • No consent based approach (Opt-in /opt out functionality missing

  • Missing personalized content

  • No strong authentication

  • Risk based profiling missing

  • No consumer insights
  • No privacy management

  • Increased number of connected devices

  • Difficult to establish device to Identity mapping

  • Digital Fraud

  • Compromised accounts

  • Stolen Personal Data

  • Brand damage /Business revenue loss due to lawsuits

  • Malware / ransomeware attacks

Our approach

Deloitte has a comprehensive CIAM service framework which allows us to serve our clients more efficiently and effectively while adapting to the client environment and circumstances. It enables us to:

  • Understand consumer business drivers, requirement for CIAM
  • Study client’s landscape and analyse current state
  • Identify existing gaps based on CIAM framework
  • Define the to-be state
  • Device a tailor-made strategy based on the client-specific use cases.

Our approach for CIAM strategy includes understanding of current client’s landscape, defining the end state, identifying current gaps and devising strategy based on gaps identified.

  1. Step 1: Current State Analysis

    - Understand the business drivers for CIAM

    - Workshops with stakeholders to understand client’s current landscape

    - Analyse if there is an existing solution which can be leveraged

    - Understand how the current state is catering to CIAM-specific use cases e.g. identity proofing, privacy and personalization's etc

  2. Step 2: Gap Assessment and Target State Analysis

    - Define target state

    - Identify gaps based on current state analysis

    - Formulate the gaps based on business priority and include recommendations

    - Define maturity model for CIAM

    - Identify technology tooling options for implementation

  3. Step 3: Strategy and Roadmap

    - Prepare CIAM program business case

    - Prioritize key functionalities

    - Participate in vendor selection, compare the capabilities and license costing etc.

    - Prepare and present the strategy to client including cost, timelines, roadmap

  4. Step 4: Implement

    - Design

    - Build

    - Test

    - Deploy

  1. Step 1: Current State Analysis
  2. Step 2: Gap Assessment and Target State Analysis
  3. Step 3: Strategy and Roadmap
  4. Step 4: Implement

- Understand the business drivers for CIAM

- Workshops with stakeholders to understand client’s current landscape

- Analyse if there is an existing solution which can be leveraged

- Understand how the current state is catering to CIAM-specific use cases e.g. identity proofing, privacy and personalization's etc

- Define target state

- Identify gaps based on current state analysis

- Formulate the gaps based on business priority and include recommendations

- Define maturity model for CIAM

- Identify technology tooling options for implementation

- Prepare CIAM program business case

- Prioritize key functionalities

- Participate in vendor selection, compare the capabilities and license costing etc.

- Prepare and present the strategy to client including cost, timelines, roadmap

- Design

- Build

- Test

- Deploy

Why Deloitte?

Awarded market leaders

We strive to continuously lead the market in the area of cyber risk and security services. We are awarded and acknowledged by some of the most renowned institutions within the area of cyber, e.g. Gartner, ALM Intelligence and Forrester. In 2020, we were named global leader in Security Consulting Services for the 9th year in a row by Gartner.

Leading-edge technologies

We are committed to investing in innovation and emerging technologies to ensure that we are equipped with the latest tools to solve current and future challenges for our clients. Alliances with market-leading cyber vendors and groundbreaking startups around the world offer our clients access to a wide range of cyber-risk technologies and leading-edge technology innovation.

Global intelligence delivered locally

We have the largest professional services network in the world. Diversity across our cyber teams helps us work across the globe with a local and personal lens. We have over 8,600 dedicated cyber-risk service practitioners of which 1,300 are dedicated to Europe and the Middle East alone, ready to help our clients everywhere with any challenge.

End-to-end cyber-risk services

We cover every aspect of cyber risk — from advisory and implementation of strategic transformations to managed security services, product solutions and incident management. This enables us to deliver more resilient and silo-breaking solutions, taking the whole business chain into account. This helps our clients to leverage their potential and growth even more.

Reach out

Sign up for a free consultatation with our IAM SME.

Johnny Shin

Partner

Annant Gujral

Senior Manager