Artikkeli
Customer Service Excellence Survey 2023
What is the role of Customer Service in an evolving market?
Take part in our European Customer Service Excellence Survey 2023 and provide your insights on Customer Service.
Why should you participate in the study?
You get…
- …an opportunity to share your perspective on the expectations towards the tasks set for the Customer Service;
- …to actively contribute to shape and set industry trends;
- … an industry and market benchmark in the context of areas of responsibility, places in the organization, goal setting, technology, and innovation.
In previous report (check it out here) we presented data for 3 regions: the Nordics, Central Europe, and Western Europe gathered via survey from Customer Service leaders.
We looked at Customer Service from various perspectives: Customer, Employee, Manager, and Board to catch the needs and trends but also the challenges faced by Customer Service Departments.
One of the key findings from previous edition was rise of self-service and personalization trends in the customer service – 60% of surveyed companies respondents considered that their firms should invest in self-service.
What will we find out in this edition?
In this year's edition, we have extended the survey to include questions on the use of Artificial Intelligence in the operations of Customer Departments and the cost-effectiveness of carried out investments.
Take part in 10-minutes survey - the research is anonymous, and its results will be presented in aggregate form.
Here you can access the previous report:
Customer Service Excellence Survey 2022
