HR Operational Excellence (incl Shared Services & Outsourcing)

Deloitte’s professionals have helped to guide organizations in optimizing the HR function to support business imperatives over the past three decades. This often involves a strategic shift in the delivery of HR services to reflect the needs of the business as the organization, regulations and talent landscape changes. The delivery of HR services may range from HR Shared Services, Outsourcing, or a blended model.

Credibility with the business starts with delivering HR services with excellence. To stay current in this world of disruption, HR needs to apply design thinking to their processes, digital technology to their applications and deliver services through the lens of the employee experience while still stretching every operational dollar to its fullest value. Working with Deloitte enables you to bring these trends together in an operating model that is focused on delivering impact that the business will value.

Your Challenge

HR is still in need of further transformation to drive sustainable business impact, but it is clear that one size doesn’t fit all. Creating an HR operating model that impacts the business imperatives requires fitting the core model to an organization’s unique purpose through a series of strategic choices.

The High-Impact HR Operating Model

Why Deloitte

Implementing our model supports client challenges like:

  • Whom do we serve?
  • What type of HR services do we provide?
  • What enablers do we need to deliver our services?
  • How to reduce HR delivery costs?
  • How do we set priorities and make decisions?
  • How do we get the work done (global, regional and local)?

Our Solution

We apply our proven approach to designing, developing and deploying a high impact HR operating model of the future
with defined roles, services, interactions and enablers.

The transformation to this model enhances the credibility and impact that HR has on your business.


Renate Laracker

Renate Laracker


Renate specializes in improving HR functions through assessment, design and implementation of HR strategies, Service delivery models and enabling processes/ technology (e.g. Workday). Through her expe... Meer

Bart Moen

Bart Moen


Partner at Deloitte Consulting in the Netherlands and leading the national HR Transformation practice. Deep skills in HR Transformation – specialised in improving HR functions through assessment, desi... Meer